Reservationist

Transdev; New Carrollton (MD); On-site; Full time

Job summary

An established industry player is seeking a dedicated Reservationist to join their team in New Carrollton. This role involves intercepting customer calls, scheduling transportation, and providing exceptional customer service. You will be responsible for data entry, managing ride information, and resolving service-related complaints. The company offers competitive pay, comprehensive benefits, and opportunities for career growth. If you thrive in a dynamic environment and are passionate about helping others, this is the perfect opportunity for you to make a difference in the community.

Benefits

Paid Time Off

Comprehensive Benefits Package

Union Membership

Vacation Days

Qualifications

• 2 years of experience in customer service or as a reservationist.
• Excellent communication and computer skills are essential.

Responsibilities

• Answer customer calls and input ride information using a scheduling system.
• Resolve service-related complaints and communicate late vehicle service.

Skills

Customer Service

Communication Skills

Data Entry

Computer Literacy

Education

High School Diploma or GED

Tools

Computerized Scheduling System

Spreadsheets

Databases

Job description

Transdev in New Carrollton, MD is hiring a Reservationist to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety.

Transdev is proud to offer competitive pay with union-negotiated wages, union membership through ATU (Amalgamated Transit Union), comprehensive benefits package, paid time off and opportunities for career growth and advancement.

CBA Position:

Position Subject to Collective Bargaining Agreement:

• $17.50 - $31.47 (Union Collective Bargaining Agreement Pay Scale)
• Starting pays $17.50 with progression to $31.47 over 7 years.

Benefits include:

• Vacation: 5 days per year with progression to 20 days per year
• Paid Sick Leave: 40 hours yearly for full-time employees; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.

Key Responsibilities:

• Answer customer calls and input ride information using a computerized scheduling system.
• Enter new customer information and changes into the system.
• Data entry into spreadsheets and databases.
• Communicate late vehicle service and verifying “No Shows” with customers.
• Resolve service-related complaints.
• Create daily route maps of the reservations for the drivers.
• Other duties as required.

Qualifications:

• High school diploma or GED required.
• 2 years reservationist or customer service experience.
• Computer literate
• Excellent communication and listening skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

The essential functions of this position require the ability to:

• Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations.
• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces.
• Push and pull objects up to 5 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation,