Reservation Support Representative

Sunkissedgetaways; Santa Fe (TX); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Onboarding provided

Remote-friendly environment

Ongoing education and development

Access to professional tools

Job summary

Sunkissedgetaways is seeking a detail-oriented Reservation Support Representative to assist clients with inquiries, coordination, confirmations, and ongoing service requests. This remote role emphasizes accurate information and organized reservation records to ensure a smooth guest experience.

The ideal candidate communicates professionally, pays close attention to details, and enjoys helping clients in a fully remote environment. Onboarding and ongoing professional development are provided.

Qualifications

• Excellent written and verbal communication.
• Great attention to detail and accuracy.
• Strong organizational and time-management skills.
• Customer-focused and professional in demeanor.
• Comfortable using email and online systems.
• Able to research and organize information efficiently.
• Reliable and capable of juggling multiple tasks.

Responsibilities

• Respond to reservation-related questions and requests.
• Gather information on client needs and preferences.
• Research availability and suitable service options.
• Coordinate reservations and confirmations.
• Review reservation details for accuracy and completeness.
• Communicate updates and important information to clients.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests.
• Coordinate with service providers when needed.
• Maintain professional customer service standards.

Skills

Communication

Attention to detail

Organizational skills

Time management

Customer-focused

Email tools

Research skills

Remote work

Tools

CRM software

Online booking tools

Job description

We are seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This position focuses on providing accurate information while ensuring reservation details remain organized and up to date.

The ideal candidate communicates professionally, pays close attention to details, and enjoys assisting clients in a remote environment.

Responsibilities

• Respond to reservation-related questions and requests
• Gather information regarding client needs and preferences
• Research availability and appropriate service options
• Assist with coordinating reservations and confirmations
• Review reservation details and documentation for accuracy
• Communicate updates and important information to clients
• Assist with modifications and special requests
• Maintain accurate client and reservation records
• Follow up on outstanding requests
• Coordinate with service providers when necessary
• Maintain professional customer service standards

Qualifications

• Strong written and verbal communication
• Excellent attention to detail and accuracy
• Good organizational and time-management skills
• Customer-focused and professional
• Comfortable using email and online systems
• Ability to research and organize information
• Reliable and able to manage multiple tasks
• Previous customer service, reservations, hospitality, or related experience is helpful but not required

Position Highlights

• 100% remote environment
• Onboarding and training provided
• Ongoing education and development
• Access to professional tools and online resources
• Continuing learning opportunities
• Supportive team environment