Reservation Sales Agent - Winter Season

Alterra Mountain Company; Winter Park (FL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Free season pass to Winter Park

Discounted friends & family tickets

Medical, dental, vision, life benefits

401(k) with company match

Mental health resources

Food & beverage and retail discounts

Onsite childcare (availability)

Equipment rentals & pro-deals

Job summary

Winter Park Resort, operated by Alterra Mountain Company, is seeking a Seasonal Guest Services/Reservations Associate in Winter Park, CO. You will sell lodging, transportation, rentals, lessons, lift tickets and other vacation products to visiting guests year-round, while delivering personal, professional service.

You will answer questions, manage changes, upsell opportunities, and participate in outbound sales campaigns to drive bookings.

Qualifications

• High School diploma or GED required.
• Minimum one season experience with mountain resort, travel industry systems and Winter Park Vacation products desired.
• Experience in a fast-paced environment is desirable.
• Guest Services experience and basic sales techniques including needs determination, closing and upsell are encouraged.

Responsibilities

• Provide personal, responsive service selling reservations for lodging, transportation, rental equipment, lessons, lift tickets, trip insurance and more.
• Provide information, answer questions, manage itinerary changes, handle complaints and assist guests with activities and area information while aiming to close sales.
• Participate in outbound sales campaigns and follow up on quotes and upsell opportunities.

Skills

Customer service

Sales experience

Upselling

Communication

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Seasonal

Who We Are:

At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.

Perks & Benefits:

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

POSITION SUMMARY:

• Provide personal, responsive, and professional service to all guests in selling all aspects of guests’ reservations in the Winter Park area, year round, including lodging, ground transportation, rental equipment, lessons, lift tickets, trip insurance, and other products as they become available.
• Provide information, answer questions, manage changes to itineraries, handle complaints and assist each guest regarding activities, tickets, lift and trail access, and general information about the Winter Park/Fraser area with an eye to closing sales and upselling to the visiting vacationer.
• Participates in outbound sales campaigns. This to include focused outbound programs for products and services as well as follow up on quotes and upsell opportunities.

WAGE:

Hourly pay: $19.00

ESSENTIAL DUTIES:

• Answer telephone in a timely fashion, answer questions, make reservations, and manage changes and cancellations to existing reservations in a friendly, professional manner.
• As assigned, respond to e-mail requests for new reservations and information.
• Determine client needs using active listening skills and needs determination questions – provide information and available options for client to make an informed decision regarding vacation planning.
• Research and source information for lodging, activities, and transportation based on client request and preferred location.
• Effectively use upselling and cross-selling techniques to enhance client experience.
• Accurately inform guest of reservation details such as lodging descriptions, rates, locations, deposit, cancellation policies, and travel insurance.
• Accurately and thoroughly input and record reservation data.
• Operation of several software programs; accuracy with keyboarding, clarity of communication with guests and subscribers.
• Participate in ongoing training on systems used in the Call Center and products/promotions.
• Maintain current and updated information on all WP Call Center and Resort policies, packages, and area activities.
• Outbound calling and e-mailing to convert quotes and upsell ancillary products.
• Maintain current knowledge of weather and snow conditions, Resort general information, Resort products & promotions, lodging packages, Resort & local events special events.
• Participate in specific outbound sales campaigns as assigned
• Engage in first phase of problem resolution regarding client complaints.
• Participate in property tours to fully understand and experience the variety of offerings available to our guests.
• Align with the Winter Park Resort Mission Statement and Core Values.

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

EDUCATION & EXPERIENCE REQUIREMENTS:

Education:

• High School diploma or GED

Experience:

• Minimum one season experience with mountain resort, travel industry systems and procedures and Winter Park Vacation products desired.
• Experience working in fast-paced environment desired
• Experience in Guest Services and basic sales techniques, including needs determination, closing sales and upsell.

Qualifications and Skills:

• 18 years of age or older required
• Working knowledge of Microsoft Office and basic computer functionality required
• Valid Colorado Driver’s License desired

PHYSICAL DEMANDS AND WORKING CONDITIONS:

This position may be required to work evenings, weekends and holidays.

Office Environment:

• Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
• Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
• Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily - reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions

OTHER DUTIES AS ASSIGNED:

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.

AN EQUAL OPPORTUNITY EMPLOYER:

Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.

_ Application Deadline : Recruiting timelines vary by position, however, all Winter Park Resort positions accept applications for a minimum of 3 business days from the posting date listed above. This position is open and still accepting applications._