Reservation Manager

Proper Hospitality; New York (NY); On-site; USD 69,000 - 72,000; Full time

Job summary

Montauk Yacht Club, part of Proper Hospitality, seeks a Reservations Manager to maximize room revenue and occupancy with a warm, high‑touch hospitality approach.

Ideal candidates have 3–5+ years in hotel reservations or front office, with 1–2 years in supervision, and strong PMS/CRS knowledge. The role emphasizes leadership, data‑driven pricing, and collaboration with Sales, Front Office, and Housekeeping.

Qualifications

• 3–5+ years of hotel reservations or front office experience, with at least 1–2 years in a supervisory role.
• Experience in a luxury or boutique hospitality environment strongly preferred.
• Strong knowledge of PMS/CRS systems (e.g., Opera, SynXis, or similar)

Responsibilities

• Oversee all reservations operations, including individual, group, and VIP bookings
• Ensure prompt, professional, and personalized communication with guests via phone, email, and online channels
• Anticipate guest preferences and coordinate special requests with Front Office, Housekeeping, and Guest Services
• Maintain high standards for accuracy, service etiquette, and brand voice
• Recruit, train, coach, and supervise reservations agents
• Schedule staffing to meet demand
• Foster a culture of accountability, collaboration, and guest-first service
• Conduct performance reviews and ongoing training
• Partner with Sales, Marketing, Front Office, and Housekeeping to support promotions, packages, and group business
• Assist with contract loading and group blocks
• Support pre-arrival planning for VIPs and special events

Skills

Luxury guest service mindset

Revenue and commercial acumen

Leadership and coaching

Problem solving

Multitasking

Education

3–5+ years hotel reservations or front office experience

Supervisory experience 1–2 years

Experience in luxury hospitality

Tools

PMS/CRS systems (Opera, SynXis)

Job description

• Pay or shift range: $69,000 USD to $72,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Spanning 16 acres of waterfront expanse, untouched natural beauty, and endless views, Montauk Yacht Club is a resort haven on the calm waters of Lake Montauk—bridging a legacy of East End tradition with Star Island adventure, exceptional dining at Ocean Club Montauk, elevated wellness offerings, and direct access to the Hamptons’ largest marina…all from the team behind Proper Hospitality.

Job Summary

The Reservations Manager is responsible for maximizing room revenue, optimizing occupancy, and ensuring an exceptional pre-arrival guest experience. The ideal candidate combines analytical revenue management skills with a warm, personalized hospitality approach that reflects the intimate, high-touch nature of Montauk Yacht Club.

Essential Job Duties and Responsibilities

• Oversee all reservations operations, including individual, group, and VIP bookings
• Ensure prompt, professional, and personalized communication with guests via phone, email, and online channels
• Anticipate guest preferences and coordinate special requests with Front Office, Housekeeping, and Guest Services
• Maintain high standards for accuracy, service etiquette, and brand voice

Revenue & Inventory Management

• Manage room inventory, rate plans, restrictions, and availability across all channels (PMS, CRS, OTA, GDS, brand website)
• Implement pricing strategies in collaboration with Revenue/Leadership to maximize ADR, RevPAR, and occupancy
• Monitor booking pace, market trends, and competitor rates
• Forecast demand and prepare daily/weekly/monthly reports
• Optimize channel mix and minimize overbookings and cancellations

Systems & Process Management

• Maintain data integrity within PMS/CRS systems
• Ensure seamless integration between booking platforms and third-party channels
• Develop and refine reservations procedures, scripts, and standards
• Train team members on systems and luxury service expectations

Leadership & Team Development

• Recruit, train, coach, and supervise reservations agents
• Schedule staffing to meet demand
• Foster a culture of accountability, collaboration, and guest-first service
• Conduct performance reviews and ongoing training
• Partner with Sales, Marketing, Front Office, and Housekeeping to support promotions, packages, and group business
• Assist with contract loading and group blocks
• Support pre-arrival planning for VIPs and special events

Education and/or Experience

• 3–5+ years of hotel reservations or front office experience, with at least 1–2 years in a supervisory role
• Experience in a luxury or boutique hospitality environment strongly preferred
• Strong knowledge of PMS/CRS systems (e.g., Opera, SynXis, or similar)
• Understanding of revenue management principles and distribution channels
• Excellent written and verbal communication skills
• Detail-oriented with strong organizational and analytical skills
• Proficiency in Microsoft Office/Google Workspace; reporting and forecasting skills
• Flexible schedule, including weekends and holidays as needed

Skills/Specialized Knowledge

• Luxury guest service mindset
• Revenue and commercial acumen
• Leadership and coaching
• Problem solving and decision making
• Multitasking in a fast-paced environment

Why Join Proper Hospitality

At Proper, we build experiences that move people — and that begins with the team behind them. As a best-in-class employer, we’re committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.

Everything we do is grounded in the belief that hospitality is more than a profession - it’s an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper).

We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.

Our Commitment: Building the Best Place to Work

Our Best Place to Work initiative is a living commitment — a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.

Equal Opportunity Employer

Proper Hospitality is an equal‑opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state‑protected category.

We also consider qualified applicants with criminal histories in accordance with local Fair Chance Hiring Ordinances.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.