Reservation Agent

Paramount Hospitality Management; Orlando (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

On the job training

Competitive Pay rates

Benefits (Medical, Dental and Vision)

Paid Time Off

Special Recognition Programs

Team Member Discounts

Job summary

Paramount Hospitality Management in Orlando is seeking a Front Desk Agent to deliver memorable guest experiences. The role requires on-demand availability across AM and PM shifts, including weekends, with a focus on high-volume service and professional phone etiquette.

You will input reservations into the PMS accurately, assist with daily arrivals reports, optimize occupancy, upsell resort packages, and communicate across departments.

Qualifications

• Experience in guest services or call center roles is preferred.
• Excellent phone etiquette and multitasking abilities.
• Proficient with computer systems and PMS software.

Responsibilities

• Provide professional guest services for inquiries in a timely manner.
• Input reservations into the PMS efficiently and accurately.
• Assist Front Office with daily arrivals reports and ensure rate accuracy.
• Maintain inventory visibility to optimize occupancy and avoid overselling.
• Act as a welcome ambassador, upsell resort packages and describe rates.
• Respond to guest inquiries by email or phone with professionalism.
• Operate in compliance with local, state, and federal laws.
• Foster a high level of professionalism across staff and guests.

Skills

Customer service

Phone etiquette

Multitasking

PMS proficiency

Education

High school diploma (or equivalent)

Tools

PMS

Job description

Imagine making a career of creating memorable guest experiences. We use fun and teamwork to make every moment count. We empower each other to provide exceptional service.

Want to be part of a growing company with commitment to train and develop, true passion for service, come and be part of the team!

You will receive:

• On the job training
• Competitive Pay rates
• Benefits (Medical, Dental and Vision available 1 st day after 60)
• Paid Time Off
• Special Recognition Programs
• Team Member Discounts

Ideal candidates are dedicated to instilling a high standard of guest service in all interactions - ability to handle high-volume high-pressure situation - multiple tasks along with answering phones.

The ideal agent will be working a mix of shifts, not limited to AM opening shifts or PM closing shifts, as well as weekends.

This position is not commission based and there are no cold callings.

Responsibilities :

• To provide the most professional and thorough guests services to all incoming guests inquiries in a timely manner complimenting the standards set for the resort.
• Imputing reservations into the PMS efficiently and timely with the utmost accuracy.
• Assist the Front Office of each resort with completing daily arrivals reports including reviewing on the books reservations for accuracy, have the necessary deposit details, and ensuring that they are active with appropriate rates.
• Assist in maintaining the inventory as it relates to observing \"opened\" and \"closed\" dates to utilize availability through room sales for maximum occupancy without overselling the resort.
• Act as a welcome ambassador by offering full detailed descriptions of the resort and the available rates, while consistently and effectively upselling the resort and packages.
• Maximize the potential profit of the rooms department as it pertains to occupancy and ADR.
• Respond to guest inquiry via email or phone calls with the utmost professionalism and with thorough and accurate responses.
• Operate in compliance with all local, state, and federal laws and government regulations.
• Maintain and ensure a high level of professionalism throughout the department and staff.
• Ensure that all staff members smile and greet all guests and co-workers.
• Expedite special projects as requested within the timeframe required.
• Communicate effectively with all departments.
• Attend quarterly departmental meetings with staff.
• Always maintain a safe and secure environment for both the employees and guests.

Qualifications :

• Open availability to work AM and PM shifts, holidays, weekends, etc.
• Experience working in a resort-preferred but not required - Front Desk Agent, Call center, or similar job experience.
• Must have excellent phone etiquette, multitask skills.
• Must be proficient with computer skills to adapt to the PMS.
• Location: 12562 International Dr

Paramount Hospitality Management is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. Paramount Hospitality Management is a Drug-free Work Place.