Reservation Agent

Hospitality Online; Austin (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality company in Austin is seeking a Reservations Agent to manage reservation requests and enhance guest experiences. The ideal candidate will have strong communication skills, attention to detail, and previous experience in reservations or front desk roles. Join us to contribute to an inclusive and rewarding workplace with competitive benefits and career development opportunities.

Benefits

Medical, dental, vision insurance

401(k) with company match

Tuition assistance

Discounted hotel stays

Extensive training and career development opportunities

Qualifications

• Previous experience in Front Desk and/or Reservations.
• Proficiency in hotel management systems and Microsoft Office programs.
• Strong attention to detail and excellent communication skills.

Responsibilities

• Oversee daily reservation requests from all sources.
• Assist with guest appreciation programs and manage inquiries.
• Create weekly performance updates for occupancy and VIP guests.

Skills

Strong communication

Attention to detail

Problem-solving

Organizational abilities

Service mindset

Tools

Lightspeed

Microsoft Office

Job description

Description

Downright Austin, A Renaissance Hotel, is seeking a Reservations Agent to oversee third party reservation requests, guest appreciation programs, and guest service via digital applications/systems in a fast-paced and upbeat hotel environment. This role is responsible for managing daily reservation requests, recognition of guest loyalty members via appreciation programs and delivering exceptional service standards. The ideal candidate is a strong communicator with a passion for teamwork and delivering outstanding guest experiences.

Key Responsibilities:

• Oversee daily reservation requests from all sources, especially third party agencies.
• Actively assist with guest appreciation programs.
• Partner with hotel leadership teams, Revenue Management, Sales, and Front Office to ensure accurate and efficient reservations processes.
• Create and distribute weekly performance updates of daily and future occupancy and VIP guest arrivals.
• Manage guest inquiries via digital applications/systems.

Qualifications:

• Previous experience in Front Desk and/or Reservations.
• Proficiency in Lightspeed and/or other Marriott systems and Microsoft Office programs.
• Strong attention to detail.
• Excellent communication, problem-solving, and organizational abilities.
• Service mindset with a focus on guest satisfaction.

Why Join Concord?

At Downright Austin and Concord Hospitality, we put our Associates First. We offer competitive wages and a comprehensive benefits package for full-time associates, including:

• Medical, dental, vision, life, and disability insurance.
• 401(k) with company match.
• Tuition assistance.
• Discounted hotel stays.
• Extensive training and career development opportunities.

We’re proud of our unique culture built on our five cornerstones: Quality, Integrity, Community, Profitability, and FUN. Join us in building an inclusive and rewarding workplace where everyone can thrive.

Inspire greatness in your team.

Encourage and support team members to reach their full potential.

Create a work environment that is a Great Place to Work for ALL.

Lead with integrity, transparency, respect, and professionalism.

Care for your team, and their families.

We are Concord!

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”

Equal Opportunity Employer.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the notice from the Department of Labor.