Research Specialist - Core Operations - C04 - Hybrid - OFALLON

Citibank; O’Fallon (MO); On-site; USD 41,000 - 54,000; Full time

Job summary

A leading company is seeking a Research Specialist 4 to manage business accounts and resolve complex issues with limited supervision. The role requires technical expertise and involves coaching new employees. Competitive salary and benefits offered.

Benefits

medical, dental & vision coverage

401(k)

life, accident, and disability insurance

wellness programs

paid time off packages

Qualifications

• 1-3 years relevant experience.

Responsibilities

• Maintains large business accounts.
• Utilizes computer system to investigate disputes and resolves complex issues.
• Acts as coach and trainer to new employees.

Education

High School diploma or equivalent

Job description

The Research Specialist 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each.

Responsibilities:

• Maintains large business accounts.
• Utilizes computer system to investigate disputes and resolves complex issues.
• Responds to customers in writing or verbally.
• Acts as coach and trainer to new employees.
• Relied on for system testing projects because of technical proficiency.
• Works under limited supervision. May support an expansive array of products/services.
• Demonstrates technical/administrative expertise.
• Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years relevant experience

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Grade: C04

Schedule: Monday through Friday, 7:30am to 4:00pm

Location: O'Fallon, MO

HOP to HOP Eligible

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Job Family Group:

Operations - Core

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Job Family:

Research & Investigation

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Time Type:

Full time

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Primary Location:

Ofallon Missouri United States

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Primary Location Full Time Salary Range:

$41,600.00 - $53,600.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

May 27, 2025

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