Research Ops Lead: AI Tools & Vendor Strategy

DoorDash, Inc.; San Francisco, Sunnyvale, New York (CA, CA, NY); Sur place; USD 209 000 - 307 000; Plein temps

Avantages offerts par ce poste

401(k) with employer matching

16 weeks paid parental leave

Wellness benefits

Paid time off & sick leave

Medical, dental, vision benefits

Résumé du poste

DoorDash, Inc. is seeking a Research Operations Manager in San Francisco, CA to be the operational backbone of its research team. You will own systems, tools, vendors, and AI-powered processes to bring authentic customer voices into product decisions at scale.

You'll lead vendor management, budgeting, and participant recruitment, while championing experimentation and scalable research operations across brands and regions.

Qualifications

• 7+ years of experience in research operations, UX operations, or a closely related role.
• Experience managing contractors or full-time employees, including setting priorities, providing feedback, supporting development, and ensuring delivery.
• Demonstrated experience managing research vendors and procurement processes.
• Experience owning and forecasting operational or project budgets.
• Experience with research repositories and recruiting platforms (UserTesting, Qualtrics, etc.)
• Familiarity with prompt engineering or working with LLMs in a research or operations context.

Responsabilités

• Own the end-to-end lifecycle of research vendor relationships from sourcing to performance review.
• Manage the research team's budget, forecast needs, and allocate resources for high-impact work.
• Lead participant recruiting across studies, manage panels and vendors, and build faster recruiting systems.
• Partner with researchers and engineering to evaluate and scale AI-based tooling for research workflows.
• Foster a culture of experimentation with lightweight processes and shared frameworks.
• Design and maintain scalable research operations infrastructure across brands/regions.

Connaissances

Vendor management

Budget forecasting

Recruiting knowledge

LLM tooling

Systems thinking

Stakeholder influence

Process optimization

Outils

UserTesting

Qualtrics

Description du poste

DoorDash, Inc. is seeking a Research Operations Manager in San Francisco, CA to be the operational backbone of its research team. You will own systems, tools, vendors, and AI-powered processes to bring authentic customer voices into product decisions at scale.

You'll lead vendor management, budgeting, and participant recruitment, while championing experimentation and scalable research operations across brands and regions.