Research Operations Specialist, Contracts, Vendors & Spend

Creative Solutions Services, LLC; San Francisco (CA); On-site; USD 210,000 - 240,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Job summary

Airbnb seeks a Research Operations Specialist to own the contracts, vendors, and spend lifecycle for its Research team. You will coordinate with Legal, Finance, Privacy, and Procurement to enable researchers, optimize processes, and explore AI-enabled workflow improvements.

Responsibilities include onboarding vendors, managing POs, NDAs, and renewals, and maintaining the contract repository across regions. The role requires strong coordination and detail orientation in a fast-paced environment.

Qualifications

• Experience in procurement, contracts administration, or vendor operations in tech or research settings.
• Fluency with procure-to-pay systems (Zip, Oracle, Coupa) and Airtable skills.
• Ability to review contract terms and engage Legal when needed.
• Familiarity with regional contracting, procurement, and privacy considerations.

Responsibilities

• Own spend-request intake through Airtable, Zip, and Oracle, including PO changes and invoice approvals.
• Onboard/offboard vendors and tools end to end: NDAs, risk reviews, legal routing, SSO access.
• Facilitate MSAs, SOWs, NDAs, and renewals with Legal and Procurement across regions.
• Maintain contract repositories, track renewals at 30/60/90 days, liaise with Finance.
• Represent researchers to Commercial Legal, Privacy, Security, Procurement, and Finance, coordinating NDAs and POs.

Skills

Procurement experience

Vendor operations

Contract terms comprehension

Cross-functional communication

Tools

Zip

Oracle

Coupa

Airtable

Salesforce

DocuSign

Job description

Research Operations Specialist, Contracts, Vendors & Spend #26-02388

Up to $110.34 per hour San Francisco, CA Onsite

Job Title

Research Operations Specialist, Contracts, Vendors & Spend

Location

San Francisco, CA 94103 (Remote)

Duration

12+month contract (with possible extension)

Hours

30 hours/week

Start Date

Targeting Sep 2026

Pay Rate

$110.34/hr. on W2

Benefits

Medical, Dental, Vision.

Job Description

About the role

• You run the commercial and financial operations of Airbnb's Research team, supporting roughly sixty researchers and a large vendor and agency portfolio. You own the contract and spend lifecycle for vendors and agencies, serve as the operations liaison to Finance, and represent researchers' needs in vendor and contract conversations so they can stay focused on the work. Across all of it, you look for ways to optimize and streamline, ideally leveraging AI.

Responsibilities

• Own spend-request intake through Airtable, Zip, and Oracle, including PO change orders and invoice and requisition approvals.
• Onboard and offboard vendors and tools end to end: supplier questionnaires, NDAs, third-party risk and privacy review, legal routing, and tool access such as SSO and MCP/API connections.
• Facilitate MSAs, SOWs, NDAs, and renewals with Legal and Procurement across regions, navigating the different legal, procurement, and data requirements of markets such as EMEA and China.
• Maintain the contract repository, all agency retainer trackers, and the master supplier list; track renewals at 30, 60, and 90 days.
• Act as the operations liaison to Finance and research leads: spend-tracker upkeep, quarterly forecast inputs, monthly budget reviews, and the Research and Finance sync.
• Support vendor evaluation and consolidation, including data-use, model-training, and DPA terms for AI tools.
• Represent researchers in scoping and negotiation, translating study needs into commercial terms.
• Cross-functional partnership with operational pillars
• Act as Research's primary liaison to Commercial Legal, Privacy, Third Party Security, Procurement, Strategic Sourcing, Finance, and Accounts Payable, coordinating NDA, MSA, SOW, DPA, and purchase order workflows across Zip, Oracle, Salesforce, and DocuSign.
• Anticipate and unblock cross-functional review gates (privacy, security, AI, sourcing thresholds, regional signature processes), setting expectations with researchers on timelines and escalating proactively when reviews stall.
• Upkeep of Research's operating dataset in Airtable, including project and supplier bases.
• Knowledge-management support for the shared drive and research repository.
• Help maintain the team's tools and AI hub.

Qualifications

• Experience in procurement, contracts administration, or vendor operations, ideally in a research, insights, or tech environment.
• Fluency with procure-to-pay systems such as Zip, Oracle, or Coupa, and hands-on Airtable skills.
• Comfort reading contract terms and knowing when to engage Legal.
• Familiarity with how contracting, procurement, and privacy requirements differ across regions and markets, and the judgment to adapt processes accordingly.
• Working knowledge of how research operates, enough to speak for researchers and spot when a scope does not fit the need.
• A systems thinker who sees the bigger picture across intake, contracts, and spend, gets ahead of problems, and proactively finds ways to make the work more efficient.
• Highly organized, detail-driven, and a clear, proactive communicator with finance and vendor partners.

Nice to have

• Time in or alongside a market research, consumer insights, or UX research team; experience working with AI tools day to day, and ideally building with them, such as automations, agents, or AI-assisted workflows; Airtable automation experience.