Research Library Visitor Experience Lead

DC History Center; Washington (District of Columbia); On-site; USD 42,000 - 52,000; Full time

Job summary

DC History Center seeks a Library Services Coordinator to ensure a positive researcher experience in the Kiplinger Research Library. Staff the desk, assist researchers, and support cataloging and digitization tasks across multiple collections.

The role emphasizes welcoming service, attention to detail, and the ability to coordinate with the Library & Collections team to maintain smooth operations and engaging programs for researchers.

Qualifications

• Bachelor's degree required.
• Experience in cultural heritage or libraries a plus.
• Excellent customer service and communication skills.
• Punctual, reliable, and detail-oriented.
• Ability to lift up to 40 pounds for materials handling.

Responsibilities

• Staff the registration desk during public access hours, delivering high-quality customer service.
• Create a warm and welcoming environment for local, national, and international researchers.
• Welcome, register, and orient library patrons to the reading room.
• Monitor the library phone, listen to voicemails, and distribute messages to staff.
• Maintain and report library records and user statistics.
• Pull and reshelve materials for onsite collections; shelf-read for preservation.

Skills

Customer service

Verbal communication

Attention to detail

Multitasking

Education

Bachelor's degree

Job description

DC History Center seeks a Library Services Coordinator to ensure a positive researcher experience in the Kiplinger Research Library. Staff the desk, assist researchers, and support cataloging and digitization tasks across multiple collections.

The role emphasizes welcoming service, attention to detail, and the ability to coordinate with the Library & Collections team to maintain smooth operations and engaging programs for researchers.