Research Impact Lead - SF

Conveo (Yc S24); San Francisco (CA); On-site; USD 80,000 - 150,000; Full time

Benefits offered by this job

Equity (stock options)

Hybrid work model

Direct access to founders

Job summary

Conveo in San Francisco seeks a Research Impact Lead to drive adoption and value for enterprise clients. You will own onboarding, expansion, and ongoing engagement, turning customers into power users and champions of our AI interview platform.

You’ll travel to client sites, build relationships with VP/SVP-level stakeholders, and partner with sales to uncover expansion opportunities. Join a YC-backed team delivering rapid, high-impact insights for leading brands.

Qualifications

• 1-5 years of experience in consulting, SaaS customer success, account management, or a similar client-facing role.
• Outgoing and energetic - you thrive in front of clients and build trust quickly.
• You think in business outcomes, not feature checklists.
• Intense - fire in the eyes. You care deeply about making clients successful.
• Research experience is a plus, but not required.
• Willingness to travel to clients - this is a relationship-first role.

Responsibilities

• Own a portfolio of enterprise accounts from onboarding through expansion.
• Run world-class onboarding - use case mapping, stakeholder training, and first-project coaching.
• Drive adoption across the client organization - activate individual users and create internal champions.
• Build deep relationships with senior stakeholders at the VP/SVP level.
• Travel to clients regularly - in-person is how real trust gets built.
• Generate advocacy - testimonials, references, and introductions to peers at other companies.
• Partner with sales to identify and drive expansion opportunities within your accounts.

Skills

Consulting

SaaS Customer Success

Account Management

Client-facing

Job description

Conveo

Confident decisions in days with AI-led interviews.

Research Impact Lead - SF

$80K - $150K San Francisco

Job type Full-time

Role Operations

Experience 5+ years

Visa US citizen/visa only

About the role

Be the face of Conveo to the world's best brands - and make them wildly successful.

What we are building at Conveo

Conveo is the AI research platform enabling fast, affordable, and high-quality consumer / B2B research. Global brands like Unilever, Google, and P&G use our AI video interviewer to generate insights across marketing and product teams.

#1 What problem are we solving, and why is this an important problem to solve

The current/traditional research methods companies rely on are slow, expensive, and superficial. Running great research also requires expertise, which is a blocker to many companies. That directly affects how well companies understand their customers and how well they can serve them. Conveo is the platform that closes this gap by enabling affordable, scaled, and deep insights in days instead of weeks.

#2 The team you will join

You will join an extremely talented team of incredibly passionate, high-energy people. We go the extra mile while having the best time of our lives. Our team has the combination of decades of market research knowledge, incredible engineering ability, and experience building companies.

#3 How we operate

• We truly care about our clients and the problem we solve. That means we humbly go the extra mile every time.

• We work hard, and we have fun.

• To keep our quality bar incredibly high, we want to execute with the smallest possible team.

The Role

You are the face of Conveo to our enterprise clients. Your mission is to make them wildly successful - not by doing work for them, but by making them capable on the platform. You drive autonomy, expansion, and advocacy.

This is not a reactive support role. You're a growth driver. You own the full client lifecycle from onboarding through expansion, and you help build the Customer Growth function as we scale. The clients you work with are global brands with complex organizations - and your job is to turn them into Conveo power users and champions.

Your Mission

1. Own a portfolio of enterprise accounts from onboarding through expansion

2. Run world-class onboarding - use case mapping, stakeholder training, and first-project coaching

3. Drive adoption across the client organization - activate individual users and create internal champions

4. Build deep relationships with senior stakeholders at the VP/SVP level

5. Travel to clients regularly - in-person is how real trust gets built

6. Generate advocacy - testimonials, references, and introductions to peers at other companies

7. Partner with sales to identify and drive expansion opportunities within your accounts

What we're looking for

• 1-5 years of experience in consulting, SaaS customer success, account management, or a similar client-facing role

• Outgoing and energetic - you thrive in front of clients and build trust quickly

• You think in business outcomes, not feature checklists

• Intense - fire in the eyes. You care deeply about making clients successful.

• Research experience is a plus, but not a requirement

• Willingness to travel to clients - this is a relationship-first role

Location

San Francisco. Client travel expected.

Why join us

At Conveo, you'll join a team that genuinely enjoys working and spending time together. We care about building real relationships, not just great products. That's why we run quarterly team off-sites where we disconnect, reset, and have fun.

• Own a high-impact role at a hyper-growth, YC-backed AI company

• Direct access to founders and senior leadership

• Work with world-class enterprise clients (Unilever, Google, P&G, Canva, and more)

• Competitive compensation, including meaningful equity (stock options) with real upside

• Hybrid working model with offices in London, Antwerp, and New York

• A culture built on taste, speed, ownership, and ambition

About Conveo

Founded in 2024 and backed by Y Combinator, Conveo is the leading AI-powered customer insights platform. We help the world's largest companies understand their customers - running hundreds of in-depth video interviews overnight, across any language, at a fraction of the cost and time of traditional research.

Since launch, we've become a trusted partner for Unilever, P&G, Nestlé, Google, Canva, and 400+ enterprise teams globally.

What we're building

Customer insights has been broken for decades - slow, expensive, and impossible to scale. A study that used to take weeks of scheduling, interviewing, and manual analysis now runs overnight. Our AI moderates real conversations the way a trained researcher would: listening actively, probing for depth, and building on each answer. Over 70% of the insights we surface come from AI-driven follow-up questions - depth that no survey has ever achieved.

The result is a platform that doesn't just run studies. It builds a living knowledge layer - so every team in an organization can ask questions about their customers and get answers grounded in real human voices.

The opportunity

The market research industry is $100B. The qualitative slice alone is $30B. And AI is expanding what's possible, not just automating what exists. We're early in a long game.

The team

Our Head of Research, Niels Schillewaert, founded Human8 - a 600-person global insights agency. Our CEO co-founded a $75M ARR startup, Datacamp, as CTO. Our commercial team comes from McKinsey and includes former VPs from Ipsos. We raised a $5.3M seed round in early 2025.

The moment

We entered 2026 as a team of ~20. We're on track to reach 120 people by year end. If you want to join a company at the exact inflection point between early-stage scrappiness and real scale - this is it.