Research Coordinator, General Internal Medicine

Boston Medical Center; Boston (MA); Hybrid; USD 53,000 - 77,000; Full time

Benefits offered by this job

Competitive pay

Tuition reimbursement and tuition REM

Med, dental, vision insurance options

Career Advancement/Professional Dev

Job summary

Boston Medical Center's THRIVE Digital Equity Program seeks a Research Coordinator to manage study materials, coordinate participant interactions, supervise staff, and handle data collection and entry in a primary care setting.

The RC will ensure IRB compliance, work with clinical teams, develop training, and help evaluate program outcomes, with a focus on digital health literacy and telehealth access for patients with chronic conditions.

Qualifications

• Bachelor's degree required.
• Master's degree preferred.
• Minimum 5 years' clinical research experience (may consider 3 years with a Master's degree).

Responsibilities

• Coordinate day-to-day implementation and operations of the THRIVE Digital Equity Program, including patient identification, outreach, enrollment/participation, follow-up, and tracking across activities.
• Maintain IRB compliance with changes, amendments, renewals, and other required submissions.
• Collaborate with clinical teams to ensure patients receive digital health support.
• Support implementation and evaluation of the Digital Health Literacy Training Course, including recruitment, scheduling, training, follow-up, and feedback collection.

Skills

Self-directed

Prioritization

Interpersonal skills

Oral & written comm

MS Office

Education

Bachelor's degree required

Master's degree preferred

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

At Boston Medical Center (BMC), our diverse staff works together for one goal - to provide exceptional and equitable care to improve the health of the people of Boston. Our bold vision to transform health care is powered by our respect for our patients and our commitment to ensure everyone who comes through our doors has a positive experience. You’ll find a supportive work environment at BMC, with rich opportunities throughout your career for training, development, and growth and where you’ll have the tools you need to take charge of your own practice environment.

Position: Research Coordinator, General Internal Medicine

Location: Boston, MA

Schedule: 40 hours per week, Hybrid

Position Summary

The THRIVE Digital Equity Program is looking for a highly motivated Research Coordinator (RC). The RC will be responsible for a variety of research-related activities, including organizing study materials, collaborating with research participants throughout the study, and performing general administrative duties, training/supervising research staff, and data collection/data entry/analysis. This role offers an excellent opportunity to gain experience and enhance your skills in clinical research. The THRIVE Digital Equity Program serves adult primary care patients at Boston Medical Center who experience barriers to accessing digital healthcare. The program focuses on patients with chronic conditions, including hypertension, type 2 diabetes, chronic heart disease, and chronic kidney disease, who are identified through the Epic electronic medical record (EMR) as being at risk for unsuccessful telehealth use because of limited device access, internet connectivity, or digital literacy. The THRIVE Digital Equity Program is located in the Crosstown Building at 801 Massachusetts Avenue, second floor.

Job Responsibilities

• Coordinate the day-to-day implementation and operations of the THRIVE Digital Equity Program including patient identification, outreach, enrollment/participation, follow-up, and tracking across program activities.
• Maintain IRB compliance throughout the program, including preparation and submission of personnel changes, amendments, renewals, and other required IRB submissions.
• Work closely with clinical teams to ensure patients receive appropriate digital health support.
• Support implementation and evaluation of the BMC Digital Health Literacy Training Course, including participant recruitment, scheduling, training sessions, follow-up, and collection of participant feedback.
• Coordinate the pilot implementation of the Digital Health Literacy Course and assist with identifying and implementing improvements based on participant feedback.
• Develop and maintain databases, tracking systems, and documentation for program participants and activities.
• Monitor program metrics, including patient outreach, telehealth connection/completion, MyChart activation and navigation, digital literacy training participation, referrals, device distribution, and other program outcomes.
• Assist with data analysis and interpretation to evaluate the effectiveness and impact of the program.
• Prepare routine reports, dashboards, summaries, and other materials for the Principal Investigator, program leadership, and grant reporting.
• Identify trends and operational barriers and make recommendations for improving program efficiency and participant outcomes.
• Coordinate referrals to community-based organizations and digital equity resources and maintain documentation of referral outcomes.
• Maintain relationships and communication with community partners involved in digital literacy, technology access, internet connectivity, and other support services.
• Assist with coordination of laptops/tablets and other technology resources provided to eligible participants.
• Support expansion of digital health navigation services to additional BMC patient populations.
• Develop and maintain standardized workflows, training materials, and program procedures.
• Collaborate with BMC clinical, research, IT, THRIVE, and administrative teams to integrate digital health navigation into existing workflows.
• Ensure program activities are conducted in accordance with BMC policies, HIPAA/privacy requirements, and applicable research/IRB requirements, when applicable.
• Participate in quality improvement activities designed to increase patient engagement, digital literacy, MyChart use, and successful telehealth completion.
• Assist the PI and program leadership with identifying opportunities for program sustainability, scalability, and future funding.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

Job Requirements

Education and Experience

• Bachelor's degree required
• Master's Degree in Public Health preferred
• Minimum 5 years' clinical research, public health or other relevant experience (May consider 3 years of experience for candidates with a Master's degree)

Knowledge and Skills

• Knowledge of social/behavioral science research methods & principles.
• Knowledge of program evaluation is helpful.
• Ability to be self-directed, prioritize essential tasks, and balance numerous responsibilities.
• Must have excellent interpersonal skills, including the ability to work with individuals from a variety of disciplines, and on a variety of levels.
• Excellent oral and written communication skills.
• Proficient with standard Microsoft programs (i.e., MS Word, Excel, PowerPoint, Outlook) and web browsers.

Job Benefits

• Competitive pay
• Tuition reimbursement and tuition remission programs
• Highly subsidized medical, dental, and vision insurance options
• Career Advancement/Professional Development: Access a wealth of ongoing training and development opportunities that will not only enhance your skills but also expand your knowledge base, especially for individuals pursuing careers in medicine or biomedical research.
• Pioneering Research: Engage in groundbreaking research projects that are driving the forefront of biomedical science.

About the Department

As the primary teaching hospital for Boston University Chobanian & Avedisian School of Medicine and BU schools of public health and dentistry, intellectual rigor shapes our inquiries. Our research is led by a belief that skin color, zip code, and financial circumstances shouldn’t dictate health. Boston Medical Center is an Equal Opportunity/Affirmative Action Employer.

Work Culture

Working at Boston Medical Center is more than a job. It's a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC's mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too.

Compensation Range

Compensation Range: $53,000.00- $77,000.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Statements

Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.

If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-638-8582 to let us know the nature of your request.

Background and Health Requirements

Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine.

Other Information

This position is funded by a 3-year grant. There may be opportunity beyond this grant funding for position integration into ongoing operations.