Research Compliance Support Lead

Key Solutions; Fremont (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading provider of clinical research software is looking for a highly skilled Research Compliance Application Support Manager in Fremont, CA. This role involves providing exceptional customer support and managing regulatory compliance efforts. Candidates must possess a Bachelor's degree and have substantial experience in research compliance. Strong customer service, technical support skills, and proficiency in Microsoft tools are necessary. Join us to innovate and lead a proactive customer support team.

Qualifications

• Bachelor's degree and three years of relevant experience.
• Two years professional experience in a research compliance related field.
• Excellent customer service skills and ability to use tact and discretion.

Responsibilities

• Leverage knowledge of regulatory compliance to help customers.
• Aid customers in using Key Solutions software applications.
• Coordinate software installation, configuration, and customization.

Skills

Customer service skills

Research compliance knowledge

Problem resolution skills

Verbal and written communication skills

Ability to work flexible hours

Education

Bachelor's degree

Experience in research compliance

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

A leading provider of clinical research software is looking for a highly skilled Research Compliance Application Support Manager in Fremont, CA. This role involves providing exceptional customer support and managing regulatory compliance efforts. Candidates must possess a Bachelor's degree and have substantial experience in research compliance. Strong customer service, technical support skills, and proficiency in Microsoft tools are necessary. Join us to innovate and lead a proactive customer support team.