Research Clerk I (Remote)

Talentify.io; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player in payment management solutions is seeking dedicated individuals to join their team. This role offers a unique opportunity to make a positive impact on client satisfaction while ensuring utility service continuity. Ideal candidates will possess strong analytical and problem-solving skills, along with a high school diploma and at least six months of customer service experience. With a supportive work environment and opportunities for career advancement, this position is perfect for those looking to grow within a collaborative organization. If you're ready to contribute to a meaningful mission, this could be the right fit for you.

Benefits

Health Insurance

Retirement Plans

Supportive Work Environment

Career Advancement Opportunities

Overtime Earning Potential

Qualifications

• High school diploma required; 6 months of customer service experience preferred.
• Strong analytical, communication, and organizational skills needed.

Responsibilities

• Research utility termination warnings and contact vendors for payment arrangements.
• Prepare correspondence and operate research databases effectively.

Skills

Analytical Skills

Problem-Solving Skills

Verbal Communication

Written Communication

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Standard Office Equipment

Job description

Employer Industry: Payment Management Solutions

Why consider this job opportunity:

1. Opportunity for career advancement and growth within the organization
2. Competitive benefits package, including health insurance and retirement plans
3. Supportive and collaborative work environment
4. Chance to make a positive impact on client satisfaction and utility service continuity
5. Work overtime as required, providing additional earning potential

What to Expect (Job Responsibilities):

1. Research utility termination warnings, potential missing bills, and late fees by reviewing payment history and account status
2. Contact utility vendors to verify balances due and negotiate payment arrangements to avoid service shut off
3. Prepare written correspondence to vendors and request replacement bills as necessary
4. Operate termination research databases and organize daily work to prioritize critical tasks
5. Answer vendor hotline and assist with inquiries in a timely manner

What is Required (Qualifications):

1. High school diploma or equivalent required
2. Minimum of 6 months of previous telephone experience in customer service or collections
3. Good analytical and problem-solving skills
4. Ability to effectively communicate both verbally and in writing
5. Proficient in basic functions of the Microsoft Office suite

How to Stand Out (Preferred Qualifications):

1. General knowledge of the principles and practices of the utility billing process
2. Strong organizational skills to manage multiple tasks simultaneously
3. Experience with standard office equipment including computers and copiers

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.