Research and Documentation Analyst

Socket.dev; Natick (MA); Hybrid; USD 68,000 - 80,000; Full time

Job summary

Chenega MIOS is seeking a Research and Documentation Analyst in Natick, MA or remote. The role focuses on research, documentation, and sustainment for software UI development, ensuring alignment with regulatory guidance and stakeholder expectations within military systems.

Responsibilities include researching policies, translating requirements into functional inputs, coordinating with cross-functional teams, and leading documentation efforts to ensure readiness for publication and sustainment

Qualifications

• Experience researching policies, procedures, and technical documentation to inform UI sustainment.
• Experience developing workflows and wire diagrams for software solutions (web/app).
• Background check with potential for Secret clearance; ability to pass background and drug screening.

Responsibilities

• Research policies, procedures, and technical documentation to inform UI design, development, and testing activities.
• Translate regulatory and technical requirements into actionable inputs for system functionality and user experience.
• Coordinate with stakeholders to gather requirements and support sustainment strategies.
• Analyze equipment and system data to inform lifecycle management decisions.
• Lead creation, review, and validation of project documentation for standards compliance.
• Contribute to operations and maintenance manuals and technical instructions.

Skills

MS Office Suite

Project support

Stakeholder engagement

Documentation management

Attention to detail

Independent / collaborative work

Travel readiness

Education

High school diploma or GED + 10+ years experience

Bachelor’s degree + 6+ years military equipment experience

Tools

Microsoft Office

Job description

Overview

Research and Documentation Analyst

Natick, MA, or Remote Environment

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chenega IT Enterprise Services (CITES) offers forward-thinking technology solutions to federal agencies and the DoD. Formed in 2016 to serve federal customers CONUS, CITES has grown quickly into a best practices leader for the modern federal enterprise.

The Research and Documentation Analyst supports project execution by leading research, documentation, and sustainment activities aligned with software user interface development and lifecycle management. This role ensures that system functionality, documentation, and sustainment strategies are fully integrated with operational requirements, regulatory guidance, and stakeholder expectations, particularly within military systems environments.

Responsibilities

• Support project planning and execution by researching policies, procedures, and technical documentation to inform user interface design, development, and testing activities.
• Translate regulatory, policy, and technical requirements into actionable inputs that shape system functional requirements and user experience.
• Coordinate with cross-functional stakeholders—including contractors, system users, and maintainers to gather requirements, document sustainment needs, and support the development of operational and sustainment strategies.
• Conduct analysis of equipment and system data to inform lifecycle management decisions and ensure alignment with project objectives.
• Lead the development, review, validation, and continuous improvement of project documentation, ensuring compliance with applicable standards and accuracy of technical content.
• Contribute to deliverables such as operations manuals, maintenance manuals, and technical instructions, ensuring readiness for publication and implementation.
• Other duties as assigned.

Qualifications

• High school diploma or GED and 10+ years’ experience OR
• Bachelor’s degree and 6+ years’ experience working with, sustaining, and supporting military equipment like aerial delivery, weapons, organizational clothing, chemical/biological equipment, and other soldier-related items.
  • Experience conducting documentation research activities (e.g., policies, procedures, regulations, etc.) to benefit the sustainment and/or enhancement of a software user interface.
  • Experience developing business process workflows and wire diagrams in support of a software solution (e.g., application, website, etc.)
• Background check with the potential of obtaining a Secret clearance.
• Successfully pass background and drug screening

Knowledge, Skills, and Abilities:

• Strong proficiency in project support tools, including Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook).
• Ability to manage multiple tasks, prioritize deliverables, and meet project deadlines in a dynamic environment.
• Effective stakeholder engagement, communication, and coordination skills across technical and operational teams.
• Strong organizational and documentation management capabilities, with attention to detail and quality assurance.
• Ability to work both independently and collaboratively within a project team structure.
• Willingness to travel as required to support project objectives and stakeholder engagement.
• Demonstrated professionalism, integrity, and ability to handle sensitive information in compliance with organizational standards.

How you’ll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.

We offer opportunities to help sharpen skills in addition to hands‑on experience in the global, fast‑changing business world. From on‑job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS’s culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well‑being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill‑based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega’s impact on the world.

Chenega MIOS News-https://chenegamios.com/news/

#Chenega IT Enterprise Services, LLC

Teleworking Permitted?

Yes

Teleworking Details

Natick, MA, or Remote Environment

Estimated Salary/Wage

USD $67,500.00/Yr. Up to USD $80,000.00/Yr.