Resale Store Associate - Community-Driven Customer Care

Communityactionhouse; Holland (MI); On-site; USD 23,281,000 - 24,356,000; Part time

Job summary

Community Action House in Holland, MI, is seeking a part-time Resale Associate to join our Resale Store team. This role encompasses donor relations, merchandise processing, cashier duties, and guest engagement, with opportunities for professional development and growth within the organization.

The role supports a mission-driven environment focused on Radically Welcoming, Guest-Centered service, and teamwork, with evening and weekend hours on a rotating schedule.

Qualifications

• High School Diploma required; or in place of a degree, equivalent years of experience.
• Prior experience in retail or customer service is preferred.
• Technology skills proficient to operate retail and office technology such as POS systems, printers, and copiers.
• Familiarity with GSuite applications, including Google Docs, Sheets, Calendar, and Email.
• Ability to anticipate and fulfill customer needs.
• Ability to count and handle money.
• Willingness to learn and adapt based on organizational needs.
• Proficiency in clear and effective written and verbal communication.
• Bilingual Spanish proficiency preferred.

Responsibilities

• Cultivate relationships with donors, volunteers & guests.
• Independently perform daily tasks and processes such as accepting donations, sorting, stocking, pricing, merchandising, and greeting guests while being able to change tasks quickly and as needed.
• Operate a point of sale (POS) system, count and handle cash, and ensure accuracy in transactions.
• Answer general questions about the Resale Store and Community Action House services and programs.
• Maintains the cleanliness and tidiness of all public and team‑only spaces in the Resale Store.
• Other duties as assigned.

Skills

POS systems familiarity

Customer needs anticipation

Clear written and verbal communication

Bilingual Spanish proficiency

Education

High School Diploma or equivalent

Tools

POS systems

Printers

Copiers

Job description

Community Action House in Holland, MI, is seeking a part-time Resale Associate to join our Resale Store team. This role encompasses donor relations, merchandise processing, cashier duties, and guest engagement, with opportunities for professional development and growth within the organization.

The role supports a mission-driven environment focused on Radically Welcoming, Guest-Centered service, and teamwork, with evening and weekend hours on a rotating schedule.