Res. Program Supervisor

InVision Human Services, Inc.; Wexford (Allegheny County); On-site; USD 50,000 - 70,000; Full time

Job summary

InVision Human Services, Inc. seeks a Front-Line Supervisor to oversee Direct Support Professionals in residential programs. You will ensure compliance with 6400/6100 regulations, monitor staff performance, and coordinate care plans with families and external stakeholders.

Responsibilities include training DSPs, maintaining thorough documentation, and serving as the primary liaison for program operations and safety procedures across sites.

Qualifications

• Bachelor’s degree in social services, business, or related field is required.
• At least 2 years of relevant supervisory or lead experience in a human services setting.
• Experience with regulatory compliance and licensing standards in residential programs.
• Strong communication and interpersonal skills for family and staff coordination.

Responsibilities

• Supervise Direct Support Professionals to ensure quality services.
• Maintain compliance with 6400/6100 licensing standards and procedures.
• Coordinate with families and external stakeholders as primary contact.
• Oversee documentation including service notes, plans, and evaluations.
• Lead monthly meetings and provide ongoing feedback and training.

Skills

Leadership

Supervisory experience

Regulatory compliance

Communication

Education

Bachelor’s degree in social services, business, or related field

Associate degree or 60 credit hours + 4 years relevant experience

Job description

Brief Description

Acts as front-line supervisor to all DSPs employed within the residential programs. Ensures homes and staff are fully in compliance with 6400/6100 regulations and serves as the program specialist per regulations. Provides content aligned with InVision’s mission and philosophy, and routine documentation and review of individual support plans for people with an array of diagnoses which may include developmental disabilities, problematic sexual behaviors, autism, and other cognitive disabilities often co-occurring with complex psychiatric or medical diagnoses. Ensures full implementation of all plans of support in alignment with InVision’s philosophical approach to service delivery. Serves as the primary contact between the organization, family members of people supported, and external stakeholders.

Essential Functions

• Performs all job duties with the understanding that what is most important is that which is important to the person supported.
• Ensures through mentoring, guidance, and feedback that the Direct Support Professional’s approach to services is congruent with the needs, wants, and desires of each person supported in conjunction with the policies and procedures of the organization.
• Facilitates the development of relationships between Direct Support Professional (DSP) staff and the person supported.
• Demonstrates professionalism, dignity, and respect towards the person supported, co-workers, management, and other associates both within the organization and outside the company.
• Supervises Direct Support Professionals (DSP) under their direction to ensure they are supported, prepared, trained, and competent in their ability to effectively fulfill all duties of their positions in alignment with the company’s procedures, standard business practices, and philosophical approach to service delivery.
• Communicates regularly with the person supported, their families, and other appropriate parties to provide updates, seek feedback, and explain policies and procedures.
• Maximizes the performance and development of DSPs by providing ongoing feedback, ensuring that required training is completed, individual supervision, 90-day evaluation, and annual performance evaluations.
• Accepts ownership of and assures that relevant information, including but not limited to, senior management decisions, new initiatives, policies, and procedures, is effectively communicated to Direct Support Professionals. Provides guidance, manages perceptions, and ensures Direct Support Professional’s understanding.
• Facilitates monthly house meetings to ensure what is most important to the person supported is the focus of the services provided, through the effective development of teams and dissemination of information.
• Ensures the health and safety of each person supported and applies emergency procedures as necessary. Manages crisis situations and ensures that debriefings and plans of correction are completed as needed.
• Ensures the implementation of Support Plans and other recommendations made by the Behavior Specialist.
• Encourages and honors each person to be the decision maker in their life by partnering to develop plans including but not limited to financial management, emergency, dietary, and medical plans.
• Seeks out ways to improve quality and effectiveness of services, consistent with established mission and philosophy, values, and strategic objectives.
• Ensures staffing coverage in an emergency or crisis situations
• Provides on-call support within the program on a rotating basis.

Licensing And Contractual Compliance

• Performs the role of program specialist as identified in the 6400/6100 licensing regulations.
• Acts in accordance with and reports all violations of agency policies, state and federal regulations, local monitoring standards, and contractual requirements. Ensures compliance by all DSPs with federal, state, county, and other applicable licensure regulations and related laws.
• Acts as the organization’s point person for the Supports Intensity Scale (SIS) Process.
• Timely and accurately completes and submits and/or reviews documentation required by InVision Customized Services including but not limited to service notes, petty cash vouchers, cash on hand reports and medication administration records (MARs), medical compliance checklists, etc. and reports immediately any discrepancies to Residential Operations Manager.
• Completes and maintains Practicum Observer Certification

Administrative

• Complies with all InVision Human Services policies, procedures, and standard business practices.
• Seeks out and participates in training (minimum of 24 hours yearly) and other educational opportunities that contribute to professional growth.
• Becomes credentialled through the NADSP supervisor certification training. New supervisors are enrolled after their first six months and complete the certification by the end of their first 12 months of employment
• Takes initiative to further their professional growth and foster personal responsibility through independent learning and development and encourages Direct Support Professionals to also take initiative to increase their knowledge and growth as an employee
• Attends and facilitates required meetings, including regularly scheduled supervision with the Residential Operations Manager.
• Utilizes computer equipment, programs, and reporting tools to provide efficient and effective communication and workflow.
• Works in conjunction with other personnel to ensure the smooth transition of new referrals into the appropriate program.
• Responds effectively and timely to communications from internal and external stakeholders. Responsible for review and processing of direct report timesheets, expenses, and mileage.
• Ensures and documents a minimum of monthly supervision of each Direct Support Professional to provide oversight and support.
• Interviews and makes hiring recommendations for Direct Support Professional openings.
• Provides a consistent supervisory presence in the homes of the people served, by supporting DSPs at least weekly in both an announced and unannounced capacity to ensure effective oversight, accountability, and to help facilitate a meaningful relationship between DSPs and the people supported.
• Adheres to schedule for arrival time, scheduled appointments, and other company related meetings.
• Proactively feeds information upwards to keep management well informed of issues affecting operations.
• Creates and maintains effective interpersonal working relationships, both within the program and with other departments and external teams, and functions as a member of the organization’s leadership.

Financial Management

• Ensures that each person’s financial obligations are met and ensuring invoices and check requests are submitted in a timely manner.
• Reviews and verifies financial documents such as payroll, expense forms, and petty cash.
• Provides full documentation of all expenditures made on behalf of the agency and/or each person supported.
• Reports immediately any discrepancies related to use of personal or agency funds.
• Performs other duties as assigned by Residential Operations Manager

Supervisory Responsibilities

Supervises all Direct Support Professional staff working within sites assigned to their caseload.

EDUCATION And/or EXPERIENCE

Bachelor’s degree from an accredited college or university in social services, business, or a related field is required and 2 years relevant experience; Associate degree or 60 credit hours from an accredited college or university and 4 years of relevant experience. Relevant experience includes working with people with intellectual or developmental disabilities or autism. Previous supervisory experience is strongly preferred. Incumbent must demonstrate an understanding and ability to implement non-restrictive, positive, and person directed supports.

Other Requirements

• Valid driver’s license, vehicle registration and current vehicle insurance
• Ability to provide support when needed by the people supported and their staff which could include time outside of the traditional working hours.
• Extensive local travel
• Ability to respond to common inquires or complaints from clients, families, regulatory agencies, and the community
• Ability to write reports, business correspondences, and procedure manuals.
• Ability to effectively present information to senior management
• Ability to comprehend, access, and utilize electronic mediums and various computer programs
• Ability to comprehend and apply basic mathematical concepts
• Competency in prioritizing multiple priorities and completing projects

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

All job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any job-related function as directed by their supervisor.