Reprographics Associate

RRD; New York (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with match

Job summary

RRD Midtown Manhattan is seeking a Reprographics Associate to deliver daily back-office services for our client and internal teams, including high-volume copying, binding, finishing, and document preparation, as well as mail services.

You will engage customers professionally, manage service requests through ENGAGE, and work with Adobe Acrobat and Creative Cloud apps; duties extend to hospitality, facilities, and other Williams Lea service lines as needed, all while meeting deadlines and

Qualifications

• High school diploma or equivalent.
• 1 year print production or reprographics experience preferred in large environments.
• Familiar with mail, phone, email, reprographics equipment.
• Strong customer service and communication skills.
• Ability to meet deadlines and maintain client satisfaction.
• Attention to detail and good organizational skills.
• Able to work in a fast-paced environment and handle confidential information.

Responsibilities

• Utilize logs for all office services work.
• Ensure job tickets are completed before starting work.
• Perform reprographics, mail and intake functions per procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on issues and deadlines.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Troubleshoot basic equipment problems.
• Lift up to 50 lbs regularly.
• Prioritize workflow and perform QA on own and others' work.
• Load machines with paper, toner, and supplies.
• Answer phones, emails, and place service calls when needed.
• Interact with clients in person, over the phone, or electronically.
• Adhere to Williams Lea and client site policies.
• Use equipment in a cost-efficient manner.

Skills

Customer service

Communication

Time management

Problem solving

Teamwork

Attention to detail

Meet deadlines

Handling confidential documents

Education

High school diploma or equivalent

Tools

Adobe Acrobat

Adobe Creative Cloud

Job description

Job Description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Location

Midtown Manhattan | New York, NY

Schedule

40 hours per week, Monday-Thursday, 3:30pm - 12:00am; Friday 1:30pm-10:00pm, plus one Sunday alternating - 12:00pm - 8:00pm (On the weeks you work Sunday, you'd have the following Friday off for a long weekend)

The Reprographics Associate is responsible for adding value through the delivery of daily back-office services for our client and internal teams. Services include, but are not limited to, reprographics and print production support, including high-volume copying, binding, finishing, and document preparation, as well as mail services in both physical and digital environments. The role requires strong customer engagement and communication skills, with the ability to manage service requests efficiently through our ENGAGE intake platform (experience preferred). Familiarity with Adobe Acrobat and other Adobe Creative Cloud applications is highly desirable. In addition, the Reprographics Associatewill support hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed, ensuring a seamless and professional client experience.

Job duties

• Utilize appropriate logs for all office services work
• Ensure that job tickets are properly filled out before beginning work
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures
• Follow procedures to run jobs in proper order
• Communicate with supervisor or client on job or deadline issues
• Meet contracted deadlines for accepting, completing, and delivering all work
• Troubleshoot basic equipment problems
• Be able to lift up to 50 lbs. on a regular basis
• Prioritize workflow
• Performs Quality Assurance on own and work of others
• Load machines with various paper, toner, supplies
• Answer telephone, emails, and place service calls when needed
• Interact with clients in person, over the phone or electronically
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Qualifications

• High school diploma or equivalent.
• Minimum (1) year print production experience preferably in a legal, banking or large corporate environment
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment
• Familiar with general back office procedures to meet and maintain client satisfaction
• Proven customer service skills are required in order to create, maintain and enhance customer relationships
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or confidential documents and information
• Able to make independent decisions that conform to business needs and policy
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level
• Must work well in a team environmentMust be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment
• Must be self-motivated with positive can-do attitude

Additional Information

The salary range for this role at the noted RRD location is $17.88 - $24.28/ hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

#WLNAT

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.