Reprographics Associate

RR Donnelley; New York (NY); On-site; USD 26,000 - 36,000; Full time

Job summary

RRD Company in Midtown Manhattan, NY seeks a night shift Reprographics Associate. You will deliver high-quality reprographics, print production and mail services, with duties spanning copying, binding, finishing and document prep. The role requires strong customer service and familiarity with ENGAGE and Adobe tools.

This is a fully onsite, full-time position. Shift is 40 hours per week, Monday–Friday 3pm–12am, with potential hospitality support as needed.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year reprographics experience preferably in a legal, banking or large corporate environment.
• Skilled in mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required.
• Good written and verbal communication, professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Able to meet deadlines and complete projects timely.
• Ability to handle confidential information and to make independent decisions.
• Team-oriented, able to work with diverse backgrounds and in fast-paced settings.

Responsibilities

• Provide reprographics, mail, and office services to clients and internal teams.
• Follow established procedures and ensure proper job tickets.
• Work in a professional, client-facing environment with strong customer service focus.
• Support hospitality services when required and lift up to 50 lbs.
• Communicate with supervisor or client on deadlines and issues.
• Ensure quality and timely delivery of all work.

Skills

Customer service

Communication

Attention to detail

Deadline driven

Team player

Problem solving

Back office procedures

Reprographics experience

Fast-paced environment

Self-motivated

Education

High school diploma or equivalent

Tools

ENGAGE

Adobe Acrobat

Adobe Creative Cloud

Job description

• Compensation: USD 19.13 - USD 26.44 - hourly

Company Description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

The night shiftReprographics Associate is responsible for delivering high-quality reprographics, print production, and mail services for our client and internal teams. This includes copying, binding, finishing, document preparation, and managing physical and digital mail. The role requires strong customer service and communication skills, with experience using ENGAGE, Adobe Acrobat, and other Adobe Creative Cloud applications preferred.

Working as part collaborative team, the successful candidate will become a key contributor to the day-to-day operation of the site. Reprographics and mailroom experience is strongly preferred, although training can be provided for candidates who demonstrate strong aptitude and a willingness to learn. While primarily focused on print and mail services, occasional support in hospitality and other workplace services may be required to maintain an excellent client experience.

Location: Midtown Manhattan, New York, NY

Contract: Full time, permanent

Shifts: 40 hours per week, Monday to Friday 3pm-12am (midnight), with a 1-hour break

Work model: Fully onsite

Job duties

• Confident working in a professional, client-facing environment, with a strong customer service focus and the flexibility to support hospitality services when required
• Utilize appropriate logs for all office services work
• Ensure that job tickets are properly filled out before beginning work
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures
• Follow procedures to run jobs in proper order
• Communicate with supervisor or client on job or deadline issues
• Meet contracted deadlines for accepting, completing, and delivering all work
• Troubleshoot basic equipment problems
• Be able to lift up to 50 lbs. on a regular basis
• Prioritize workflow
• Performs Quality Assurance on own and work of others
• Load machines with various paper, toner, supplies
• Answer telephone, emails, and place service calls when needed
• Interact with clients in person, over the phone or electronically
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Qualifications

• High school diploma or equivalent
• Minimum (1) year reprographics experience preferably in a legal, banking or large corporate environment
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment
• Familiar with general back office procedures to meet and maintain client satisfaction
• Proven customer service skills are required in order to create, maintain and enhance customer relationships
• Good written and verbal communication skills, including professional telephone and email etiquette
• Attention to detail with good organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or confidential documents and information
• Able to make independent decisions that conform to business needs and policy
• Good problem-solving skills, with the ability and understanding of when to escalat a problem to a supervisory level
• Must work well in a team environment
• Must be able to interact effectively with multi-functional and diverse backgrounds
• Ability to work in a fast-paced environment
• Must be self-motivated with positive can-do attitude

Additional Information

The salary range for this role at the noted RRD location is $19.13 - $26.44/ hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.