Representative, Patient Access Services - Night Shift - Mineola

NYU Langone Health; Village of Mineola (NY); On-site; USD 41,000 - 42,000; Full time

Job summary

NYU Langone Hospital—Long Island is seeking a Representative, Patient Access Services for the Night Shift in Mineola. The role handles registration, financial counseling, and verification tasks to present a positive first impression while ensuring accurate data capture and financial responsibility communications.

Responsibilities include pre-arrival and check-in tasks, benefits verification, and collaboration with medical staff and payors to facilitate healthcare access.

Qualifications

• Certified Healthcare Access Associate (CHAA).
• 1-2 years Customer service experience in a healthcare or related setting.
• Basic computer skills, including Microsoft Office applications (Outlook, Word and Excel).
• Excellent communication (both written and oral), detail orientation, customer service, organization, and multitasking skills.
• Knowledge of medical terminology.

Responsibilities

• Complete pre-arrival, check-in and call-in registration tasks.
• Verify benefits and insurance and collect patient liabilities.
• Interview patients and guarantors to obtain screening information.
• Coordinate with medical staff, nursing, insurance payors and external sources to assist families in obtaining healthcare and financial services.
• Perform financial clearance for claim processing during registration by collecting and recording insurance, payor plan, and guarantor information in the ADT system.
• Inform patients/representatives about regulations and ensure co-pays, co-insurance, and deductibles are collected.
• Investigate and resolve error worklists daily.

Skills

Customer service

Communication skills

Multitasking

Detail orientation

Organization

Medical terminology

Education

High School or GED

Tools

Outlook

Word

Excel

Microsoft Office

Job description

Representative, Patient Access Services - Night Shift - Mineola

Mineola

ID: 1168934_RR00126911

Full-Time/Regular

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.
Learn more about NYU Langone Hospital—Long Island , and interact with us on LinkedIn , Glassdoor , Indeed , Facebook , X , YouTube and Instagram .

Position Summary
We have an exciting opportunity to join our team as a Representative, Patient Access Services - Night Shift - Mineola.
In this role, the successful candidate is responsible for completing the registration process and creating the first impression of the institution's services to patients, families and other external customers. Articulate required information in a manner that patients, guarantors and family members understand, ensuring clear explanation of their financial responsibilities and expectations. Assume clinical and financial risk of the organization when collecting and documenting information on behalf of the patient.

Job Responsibilities

• Perform other duties as assigned.
• Complete the pre-arrival, check-in and call-in registration, benefit and insurance verification and patient liability collection for all scheduled appointments.
• Interview patients and guarantors to obtain screening information for financial counseling.
• Work with medical staff, nursing, ancillary departments, insurance payors and other external sources to assist families in obtaining healthcare and financial services.
• Perform financial clearance for claim processing during registration by interviewing patients, collecting and recording all necessary information such as proper insurance, payor plan choice, billing address, and guarantor and, or subscriber information assigned in the ADT system.
• Ensure patients and or representatives are informed of regulations surrounding the required consents at the time of registration or thereafter. Ensure co-pays, co-insurance, and deductible are collected per Point of Service collection policies and procedures.
• Investigate and resolve various error worklist on a daily basis.

Minimum Qualifications
To qualify you must have a High School or GED

Preferred Qualifications
Certified Healthcare Access Associate (CHAA). 1-2 years Customer service experience in a healthcare or related setting.
Basic computer skills, including Microsoft Office applications (Outlook, Word and Excel) . Excellent communication (both written and oral), detail orientation, customer service, organization, and multitasking skills. Customer service experience in a Healthcare or related setting. Knowledge of medical terminology.

Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Hospital—Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.
NYU Langone Hospital—Long Island is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.
View Know Your Rights: Workplace discrimination is illegal .

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $41,473.44 - $41,872.23 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.