Representative II, Patient Access- PRN

Trinity Health; Germantown (MD); On-site; USD 25,000 - 34,000; Part time

Benefits offered by this job

Free onsite parking

Flexible schedules

Medical/dental/vision benefits and 403

Job summary

Trinity Health is seeking a part-time Representative II, Patient Access in Germantown to collect and verify demographic and financial information for both inpatients and outpatients before or during registration. You will interact with patients, families, physician offices, and payers, ensuring accuracy and confidentiality.

The role emphasizes excellent customer service, coordination with case management, and adherence to privacy policies, with potential cross-function tasks like ordering labs

Qualifications

• High School diploma or GED is required.
• Fluency in English; Spanish preferred in some settings.
• Two years in a hospital or health care setting recommended (registration, billing, cash collections, or insurance).
• Proficiency with computers, especially Microsoft Office and email.
• Typing speed of 45 wpm or higher.
• Excellent telephone customer service and strong interpersonal skills.
• Willingness to transport patients by wheelchair and meet age-specific needs.
• Ability to stand for long periods.

Responsibilities

• Obtain and verify demographic and financial information for inpatients and outpatients prior to or during registration.
• Provide excellent customer service to patients, families, physician offices, payers, and co-workers.
• Communicate financial/insurance information to case management and financial counseling staff; complete managed care notifications.
• Enter patient data accurately into the registration system and obtain required signatures and payments.
• Maintain patient confidentiality and adhere to privacy and security policies.
• May enter laboratory and radiology orders when needed.

Skills

Bilingual English/Spanish

Good communication

Typing 45 wpm

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Email clients

Job description

Employment Type:

Part time

Shift:

Rotating Shift

Description:

Job Title: Representative II, Patient Access

Employment Type: PRN

Shift: Rotating

Location: Germantown

Position Purpose

• Responsible for obtaining and verifying demographic and financial information for all inpatients and outpatients prior to or during the registration process.

As a “Representative I, Patient Access” you will:

• Excellent customer service skills are utilized in all dealings with patients, family members, physician offices, third party payers and co-workers.

• Financial/insurance information is communicated to case management and financial counseling staff when appropriate. Completes all managed care notification requirements.

• Maintains patient confidentiality and always adheres to hospital privacy and security policies.

• May be required to enter laboratory and radiology orders, when necessary.

• Minimizes the financial risk of providing services by assessing the patient’s financial status, verifying and entering accurate patient information into the registration system, obtaining signatures on all required hospital and regulatory forms and obtaining applicable patient payments prior to or at the time services are provided.

Minimum Qualifications:

• High School graduate or GED

• Ability to communicate clearly and effectively in both verbal and written form. Fluency in both English and Spanish preferred. Spanish may be required for this position in specific settings.

• Two-year experience in a hospital and/or other health care setting, preferably in registration, billing, cash collections or insurance requirements. Familiarity with third party/insurance payers and medical terminology preferred.

• Proficiency in the use of computers. Specifically, Microsoft products and email.

• Typing skills of 45 wpm or higher required.

• Excellent telephone customer service skills, strong interpersonal communication, problem solving and organizational skills.

• Willingness to transport patients by wheelchair, meet patient age-specific needs,

• Ability to stand for long periods of time.

Pay Range: $17.89 - $25.04

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

[ Non-benefit eligible Roles ]

Under 0.3 FTE (16 hours weekly) or per diem roles

Position Highlights and Benefits:

• Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment.

• Work/Life balance with flexible schedules.

• Free onsite parking.

• Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.

• Referral Rewards Program

Position Highlights:

• Work/Life balance with flexible schedules.

• Free onsite parking.

• Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.

• Referral Rewards Program

Holy Cross Health

is a Catholic, not-for-profit health system that serves the two most populous counties in Maryland, Montgomery and Prince George’s, with a commitment to being the most trusted provider of health-care services in the area. Founded in 1963 by the Sisters of the Holy Cross, Holy Cross Health is a member of Trinity Health of Livonia, Michigan. Holy Cross Hospital, in Silver Spring, is one of the largest hospitals in Maryland, and Holy Cross Germantown Hospital is the first hospital in the nation built on a community college campus, enhanced by an educational partnership. The Holy Cross Health Network operates primary-care practices and affordable health centers, and offers a wide range of innovative, community-based health and wellness programs. Specialty care, home care and hospice services round out Holy Cross Health’s high-quality and coordinated continuum of care that aims to improve health and let you live life on your own terms.

Holy Cross Health is an Equal Employment Opportunity (EEO) employer.

Qualified applicants are considered for employment without regard to Minority/Females/disabled/Veteran (M/F/D/V) status.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran