Representative II, Patient Access

Trinity Health; Silver Spring (MD); On-site; USD 25,000 - 34,000; Part time

Benefits offered by this job

Comprehensive benefits

Free onsite parking

Flexible scheduling

Job summary

Trinity Health in Silver Spring is seeking a Part-time Representative II, Patient Access to verify demographic and financial information for inpatients and outpatients during registration. You will interact with patients, families, physician offices, and payers while ensuring accuracy and confidentiality.

The role requires high school or GED, clear communication, 2 years hospital registration or insurance verification experience, and proficiency with computers and Microsoft Office.

Qualifications

• High School diploma or GED is required.
• Clear verbal and written communication skills are essential.
• Fluency in English and Spanish is preferred (Spanish may be required in some settings).
• Minimum of two years hospital registration or insurance verification experience.
• Familiarity with third-party payers and medical terminology preferred.
• Proficiency with computers; Microsoft Office and email.
• Typing speed of 45 wpm or higher is required.
• Excellent telephone customer service and strong interpersonal skills.

Responsibilities

• Obtain and verify demographic and financial information for inpatients and outpatients during registration.
• Enter and verify patient information in the registration system; collect signatures and payments as applicable.
• Communicate financial/insurance details to case management and financial counseling when needed.
• Complete managed care notification requirements and maintain patient confidentiality.

Skills

Clear communication

Bilingual English/Spanish (preferred)

Telephone customer service

Problem solving

Organizational skills

Typing 45 wpm+

MS Office / computers

Patient confidentiality

Interpersonal skills

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Employment Type: Part time Shift: Night Shift Description: Job Title: Representative II, Patient Access Employment Type: Part-time Shift: Night (10:30pm to 7am, Friday and Saturday, every other weekend) Location: Silver Spring

Position Purpose

Responsible for obtaining and verifying demographic and financial information for all inpatients and outpatients prior to or during the registration process.

As a “Representative II, Patient Access” you will:

• Excellent customer service skills are utilized in all dealings with patients, family members, physician offices, third party payers and co-workers.
• Financial/insurance information is communicated to case management and financial counseling staff when appropriate.
• Completes all managed care notification requirements.
• Maintains patient confidentiality and always adheres to hospital privacy and security policies.
• May be required to enter laboratory and radiology orders, when necessary.
• Minimizes the financial risk of providing services by assessing the patient’s financial status, verifying and entering accurate patient information into the registration system, obtaining signatures on all required hospital and regulatory forms and obtaining applicable patient payments prior to or at the time services are provided.

Minimum Qualifications:

• High School graduate or GED
• Ability to communicate clearly and effectively in both verbal and written form.
• Fluency in both English and Spanish preferred.
• Spanish may be required for this position in specific settings.
• Minimum of two (2) years hospital registration or insurance verification experience upon hire.
• Familiarity with third party/insurance payers and medical terminology preferred.
• Proficiency in the use of computers. Specifically, Microsoft products and email.
• Typing skills of 45 wpm or higher required.
• Excellent telephone customer service skills, strong interpersonal communication, problem solving and organizational skills.
• Willingness to transport patients by wheelchair, meet patient age-specific needs, Ability to stand for long periods of time.

Pay Range: $17.89 - $25.04 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

[Non-benefit eligible Roles] **Under 0.3 FTE (16 hours weekly) or per diem roles**

Position Highlights and Benefits:

• Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment.
• Work/Life balance with flexible schedules.
• Free onsite parking.

Referral Rewards Program Position Highlights:

• Work/Life balance with flexible schedules.
• Free onsite parking.

Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.

Holy Cross Health is a Catholic, not-for-profit health system that serves the two most populous counties in Maryland, Montgomery and Prince George’s, with a commitment to being the most trusted provider of health-care services in the area. Founded in 1963 by the Sisters of the Holy Cross, Holy Cross Health is a member of Trinity Health of Livonia, Michigan. Holy Cross Hospital, in Silver Spring, is one of the largest hospitals in Maryland, and Holy Cross Germantown Hospital is the first hospital in the nation built on a community college campus, enhanced by an educational partnership. The Holy Cross Health Network operates primary-care practices and affordable health centers, and offers a wide range of innovative, community-based health and wellness programs. Specialty care, home care and hospice services round out Holy Cross Health’s high-quality and coordinated continuum of care that aims to improve health and let you live life on your own terms.

Holy Cross Health is an Equal Employment Opportunity (EEO) employer. Qualified applicants are considered for employment without regard to Minority/Females/disabled/Veteran (M/F/D/V) status.

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.