Representative I, Patient Access-Full time-Evenings

Trinity Health; Davenport (IA); In loco; USD 42.000 - 65.000; Tempo pieno

Descrizione del lavoro

MercyOne Genesis Davenport is hiring for a Representative I to deliver patient-focused service. You will handle outpatient and inpatient registration, verify insurance, collect payments, and ensure financial eligibility including Medicare requirements. You’ll provide general information to patients, families and physician offices.

The role emphasizes accurate data handling, collaboration with care teams, and adherence to policies while supporting leadership in decision making.

Competenze

• Minimum one (1) year customer service experience.
• Patient Access experience preferred.
• Two years hospital registration or insurance verification experience upon hire.
• Knowledge of medical terminology, diagnostic coding & procedural coding required.
• Ability to explain insurance benefits.

Mansioni

• Provide patient focused customer service.
• Performs outpatient & inpatient registration & insurance verification functions.
• Collect patient financial liability payments & ensure patients meet financial requirements including Medicare pre-certifications & referrals.
• Provide general information to hospital users, patients, families & physician offices.
• Distributes analytical reports and supports performance improvement activities.

Conoscenze

Customer service

Data analysis

Communication

Team collaboration

Descrizione del lavoro

Employment Type

Full time

Shift

Evening Shift

Description

Hi Holly

Could you update Req 686012 hours from 0700-1530 to 1100-1930?

Thank You.

Michelle Hostens, CRCR

Mercy One Genesis

Join the MercyOne Family! We are looking to hire a Representative I

As a Representative I at MercyOne, you will provide patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.

Schedule

• Hours: 1500-2330
• 40 hours per week
• Every other weekend Some Holidays.

Essential Functions

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Work Focus

Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution.

Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.

Responsible for distribution of analytical reports.

Process Focus

Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.

Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.

Data Management & Analysis

Research & compiles information to support ad-hoc operational projects & initiatives.

Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.

Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.

Maintains a Working Knowledge

of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

PAR I

Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred.

PAR II

Performs PAR I role & is cross trained & performs activities in Pre-Service, Emergency Department & / or Bed Desk. Additional minimum qualifications: Minimum of two (2) years hospital registration or insurance verification experience upon hire. Knowledge of medical terminology, diagnostic coding & procedural coding required. Ability to explain insurance benefits.

Davenport/Quad Cities

Davenport and the Quad Cities region combine affordability with vibrant culture. Families benefit from the Davenport Community School District and nearby colleges like St. Ambrose University and Augustana College. The area offers museums, riverfront parks, bike trails and year-round festivals, plus easy access to Chicago and Des Moines for weekend trips.

MercyOne Genesis Davenport Medical Center, established in 1869, is one of the largest employers in the Quad Cities, with a workforce of nearly 5,000 employees. The non-profit regional health system has 674 licensed beds and more than 70 locations, serving a 17-county bi-state region of the Quad Cities in eastern Iowa and western Illinois. It offers NICU, cancer, cardiac, robotics, critical care, pediatrics, women’s health, surgical, emergency, stroke, imaging, lab and weight‑management services. Recognition includes IBM Watson top‑15 health system, Leapfrog “A” safety grade, U.S. News top‑ranked hospital, national quality leadership, IT Most Wired, nursing excellence designations and Great Iowa Nurse honorees

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.