Representative I, Customer Service

Liberty; Litchfield Park (AZ); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401k with match

Employee stock purchase

Leadership development

Volunteer time off

Employee Assistance Program

Achievement fund

Free parking

Health and wellness programs

Discount program

Job summary

Algonquin Power & Utilities Corp. in the United States is seeking a Customer Service Representative to handle high-volume inbound calls, resolve inquiries, process payments, and address service requests in a fast-paced call center.

This role requires bilingual English/Spanish communication, strong problem-solving, and a customer-first mindset to ensure accurate billing and timely service updates. You will contribute to a supportive team culture and participate in company-wide initiatives that

Qualifications

• High school diploma or equivalent is required.
• 3+ years in a high-volume call center or customer service environment.
• Fluent in English and Spanish; strong verbal and written communication.
• Able to handle a large volume of calls with professionalism and empathy.

Responsibilities

• Handle high-volume inbound calls and resolve inquiries related to billing, service requests, and account issues.
• Process payments and credit card transactions; assist with new service applications.
• Generate and manage service orders; provide customers with updates on requests.
• Maintain accurate records of interactions and transactions with attention to detail.
• Provide cash drawer management and balance transactions at end of day.
• Support leadership with additional responsibilities as needed.

Skills

Bilingual English/Spanish

Customer service

Call center experience

Cash handling

Strong communication

Education

High school diploma or equivalent

Job description

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.

At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.

We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.

Purpose

Are you ready to be the face of Liberty and provide outstanding service to our customers? As a Customer Service Representative, you’ll play a key role in delivering exceptional customer support by handling high-volume inbound calls, resolving inquiries, processing payments, and addressing service requests. If you thrive in a fast-paced call center environment, enjoy problem-solving, and are passionate about creating positive customer experiences, we want to hear from you! Join our team and contribute to our mission of sustaining energy and water for life.

Accountabilities

• Manage high-volume inbound calls, efficiently addressing customer inquiries and resolving concerns related to billing, service requests, and account issues
• Process payments, credit card transactions, and applications for new utility service, ensuring accuracy and timeliness
• Generate and manage service orders, providing customers with updates on service requests
• Maintain accurate records of customer interactions and transactions, ensuring a high level of attention to detail
• Handle routine cash drawer management and balance transactions at the end of each day
• Perform other responsibilities as requested by leadership to support overall team objectives

Education and Experience

• High school diploma or equivalent required
• 3+ years of experience in a call center or high-volume customer service environment
• Bilingual in English/Spanish required
• Ability to manage a large volume of calls with professionalism, patience, and efficiency
• Strong communication skills, both verbal and written, to interact effectively with a diverse customer base
• Previous cash handling experience is a plus
• Empathy, problem-solving skills, and a positive attitude to help create an exceptional customer service experience
• Valid state driver's license

8am-5pm PST, subject to change based on business needs.

Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.

Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

Our Guiding Principles

• Customer Centric
• Integrity
• Entrepreneurial
• Teamwork
• Owner mindset
• Outcome focused
• Continuous learning

What we offer

• Collaborative environment with a genuine flexible working policy
• 401k Plan with matching
• Share purchase/match plan
• Leadership Development Program
• Volunteer paid days off
• Employee Assistance Program
• Achievement fund
• Free parking
• Variety of Health & Wellness programs
• Discount and Perks program

We are focused on building a diverse and inclusive workforce.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.