Representative - Enrollment Services - Floyd campus

Georgia Highlands College; Rome (GA); On-site; USD 22,000 - 31,000; Full time

Job summary

Georgia Highlands College is seeking an Enrollment Services Representative for the Floyd campus to provide enrollment services support and serve as an initial contact for the site. The role includes greeting visitors, handling admissions and financial aid inquiries, processing documents, and directing students to the right offices.

The position requires strong customer service, communication skills, and reliability.

Qualifications

• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
• Experience understanding basic principles relevant to the major duties, usually associated with an apprenticeship/internship or 1–2 years in a similar position.

Responsibilities

• Greets visitors on campus and virtually; acts as a central referral resource and provides basic information and assistance regarding the college.
• Serves as a general representative in the phone queue and hosts the virtual HUB.
• Refers prospective and continuing students and community visitors to appropriate personnel.
• Provides information and assistance regarding admissions, financial aid, and enrollment services.
• Receives and screens enrollment documentation; scans documents and prepares for courier.
• Monitors and responds to the 411 Ticketing System; forwards emails to appropriate personnel.
• Assists students with general computer and printer issues and resetting passwords.
• Escorts students to appropriate offices; performs cashier duties and processes payments.
• Takes photos and processes student ID cards; performs other duties as assigned.

Skills

Customer service

Oral communication

Written communication

Education

High school diploma or equivalent

Job description

Representative - Enrollment Services - Floyd campus

GHC - Floyd Campus
Regular
Full-Time

About Us

Georgia Highlands College is a multi-campus, state college member of the University System of Georgia. Founded in 1970 as Floyd Junior College, it now serves more than 6,000 students in Northwest Georgia and Northeast Alabama across its five locations in Rome, Cartersville, Marietta, and Dallas. GHC currently offers over 30 areas of study with associate degree and bachelor¿s degree options both in the classroom and online.

We are a growing and progressive institution with opportunities for great employees to grow in a fast-paced and challenging work environment that encourages employee wellness and overall success. Our combined efforts at GHC have led to numerous awards, honors, and countless stories of success for students and employees. This includes our most recent honor of being recognized as one of the semifinalists for the 2023 and 2025 Aspen Prize for Community College Excellence.

Job Summary

This position provides enrollment services support and serves as an initial point of contact for the campus/site.

Responsibilities

• Is responsible to understand, support, and carry out the college's mission, vision, and values and comply with mandates and regulations of government and accrediting bodies.
• Greets visitors both on campus and virtually; acts as a central referral resource, providing basic information and assistance regarding the college
• Serves as a general representative in the phone queue
• Hosts the virtual HUB
• Refers prospective and continuing students, as well as community visitors, to appropriate personnel
• Provides information and assistance regarding admissions, financial aid, and enrollment services
• Receives and screens enrollment documentation; scans documents and prepares for courier
• Monitors and responds to the 411 Ticketing System
• Reviews and forwards incoming email to appropriate personnel
• Assists students with general computer and printer issues and resetting personal identification numbers and passwords
• Escorts students to appropriate offices
• Performs cashier duties; receives and processes payments; prepares daily financial reports; and serves as instructional site custodian for petty cash
• Takes photos and processes student ID cards
• Performs other duties as assigned

Required Qualifications

• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent
• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years

Proposed Salary

$19.23 per hour

Required Documents to Attach

• Resume
• Cover Letter

Knowledge, Skills, & Abilities

• Knowledge of federal, state, University System of Georgia and Board of Regents and institutional policies and procedures
• Knowledge of general information in the areas of GHC admissions, registration, financial aid, and student resources
• Knowledge of campus/site specific information & practices
• Knowledge of office practices and procedures
• Knowledge of computers and job-related software programs to include Microsoft Office Suite
• Skill in the provision of customer services
• Skill in oral and written communication

Apply Before Date

Applications will be reviewed as received.

Contact Information

For more information or questions about a job posting, please contact Human Resources by email at [e-mail].

For technical support, please contact the Shared Services Center at [phone] or [e-mail].

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Highlands College, as determined by Georgia Highlands College in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

Georgia Highlands College provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.