Representative, Dealer Support

masco; United States; On-site; USD 24,000 - 37,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Bonus

Profit sharing

401k

Tuition reimbursement

Many more benefits

Job summary

Watkins Wellness is seeking a Dealer Support Representative to join our Operations team in the United States. You will manage dealer accounts, provide order status, billing, and shipment updates, and coordinate with Shipping, Finished Goods, and Accounting to resolve questions.

This role emphasizes customer service, relationship building, and problem solving in a fast-paced environment. A Bachelor's degree is a plus, with 1–2 years of related experience and MS Office proficiency valued.

Qualifications

• Bachelor's degree in Business Administration or related field preferred.
• 1–2 years of related experience in account management, training, or similar.
• Ability to multi-task and prioritize competing tasks effectively.

Responsibilities

• Manage assigned dealer accounts and serve as main point of contact.
• Provide order status, billing, and shipment updates across departments.
• Process return authorizations and assist with product requests.
• Coordinate with Shipping, Finished Goods, and Accounting to resolve questions.
• Maintain records of orders, changes, and invoices; ensure accuracy.

Skills

Customer service

Communication

Phone etiquette

Teamwork

Problem solving

Education

Bachelor's degree in Business Administration

Tools

MS Office (Word, Excel, Outlook)

Job description

We are hiring a Dealer Support Representative to join our Operations team!

DISCOVER

Are you someone that enjoys working with customers and building strong relationships? As a Dealer Support Representative you will be responsible for managing assigned dealer accounts with a focus on offering exceptional customer service while working with a team of other Dealer Support Representatives and Dealer Support Clerks to achieve monthly shipment goals. You'll serve as the main point of contact for our dealers and customers and will provide order status, billing, and shipment updates by working with other departments such as Shipping, Finished Goods, and Accounting to resolve questions in a timely manner.

YOUR RIPPLE EFFECT

• Do you enjoy a fast-paced environment? As a Dealer Support Representative you will frequently handle multiple tasks such as processing return authorizations per company policy, assisting dealers and customers with part number requests, and preparing export documentation.
• Are you customer centric? You will be working closely with customers through a relationship-based approach to assist them with orders, other product requests, and promoting Watkins Wellness' products. You'll also work to resolve any customer issues by using strong problem-solving skills in an expedited manner.
• Are you goal oriented? This position requires you to work both independently and within a strong team environment to achieve results.
• Are you organized? You will work and coordinate with several other departments to prepare dealer and customer orders for shipment per company's guidelines.
• Are you detail-oriented? In addition to responding to customer calls and emails, you will also maintain records of order statuses and changes as well as reconcile invoices and sales orders to ensure they are correct.
• Are you a skilled communicator? We are looking for someone who has excellent phone and email etiquette and can articulate information in a professional and thoughtful manner. In this position, you will interact with dealer, customers and other department personnel on a daily basis.
• Do you look for process improvement? You'll be asked to suggest how to implement changes that can increase the efficiency of the department.

WHAT YOU BRING

• Bachelor's degree in Business Administration or other related field is a plus.
• One to two (1-2) years of related experience in account management, training, or the equivalent combination of education and/or experience may be considered.
• Demonstrated ability to multi-task and prioritize competing tasks successfully.
• Basic proficiency level in MS Office applications such Word, Excel, and Outlook.
• Excellent phone and email etiquette with the ability to articulate information in a professional and thoughtful manner.
• Excellent communication skills with the ability to interact with all levels within the organization as well as strong ability to work in a team environment, are required to be successful in this position.

At Watkins Wellness, we believe that everyone should 'Feel good, Live well.' so, we offer employees the opportunity to join a dynamic, growing industry leader with an outstanding and well-deserved reputation for leadership and commitment to our employees, customers and community.

We also offer a competitive package including exceptional health and wellness benefits, paid time off, bonus, profit sharing, 401k, tuition reimbursement and much more.

WHAT YOU'LL GET

• Exceptional health and wellness benefits
• Paid time off
• Bonus
• Profit sharing
• 401k
• Tuition reimbursement
• Much more

We look for candidates that exhibit The Watkins Way (always Ethical, endeavors to be Transparent, embraces Inclusion, welcomes Diverse backgrounds and perspectives, Accommodating, believes in Work-Life Balance, puts Safety First, Accountable, values Relationships, Passionate, Team Player, and Goal Driven).

The employee must frequently lift and move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision and depth perception. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compliance

• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Full time

Hiring Range: $17.25 - $27.00

Many factors affect actual compensation including but not limited to experience, education, skills, and geographic location.

Company: Watkins Wellness

Watkins (the "Company") is an equal opportunity employer and we strive to employ the most qualified individuals for every position . The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other te