Representative, Customer Service (REMOTE)

Remote Jobs; Canton (GA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading furniture e-commerce company is seeking a Customer Service Representative to handle calls, provide accurate information, and meet sales targets. This position offers a flexible remote work environment and a competitive benefits package, including medical coverage, a 401K plan, and generous PTO. Ideal candidates should have strong communication skills and experience in customer service. Join us to foster customer satisfaction while working from home.

Benefits

Medical, dental, and vision coverage

401K plan with company match

Employee discounts on furniture products

Flexible work environment

Paid holidays and generous PTO

Qualifications

• Experience in customer service, sales, order fulfillment, or e-commerce.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Manage incoming calls and handle customer service tasks.
• Identify and assess customer needs to ensure satisfaction.
• Meet personal and team sales targets with appropriate solutions.

Skills

Customer service experience

Strong phone handling skills

Excellent communication skills

Time management abilities

Proficiency in Microsoft Office and/or Salesforce

Job description

Overview

Employer Industry: Furniture E-Commerce

• Competitive benefits package available from day one, including medical, dental, and vision coverage
• 401K plan with company match to support your financial future
• Employee discounts on a wide range of furniture products
• Opportunity to engage in fun employee-led activities through Ubique Cares
• Flexible work environment with free office chair and desk provided for remote employees
• Paid holidays and generous PTO policy, including 9 paid holidays plus 1 floating holiday and up to 13 accrued PTO days annually

Responsibilities

• Manage incoming calls and customer service tasks during scheduled hours
• Identify and assess customers' needs to ensure satisfaction and build trust
• Provide accurate and complete information using appropriate methods and tools
• Meet personal and team sales targets while providing appropriate solutions
• Maintain records of customer interactions and follow communication procedures and guidelines

Qualifications

• Experience in customer service, sales, order fulfillment, or E-Commerce
• Strong phone handling and active listening skills
• Excellent communication skills with the ability to complete tasks in a timely manner
• Ability to multi-task, prioritize, and manage time effectively
• Proficiency in Microsoft Office software and/or Salesforce

Preferred Qualifications

• Experience in a fast-paced customer service environment
• Familiarity with furniture or home goods products
• Previous experience in a remote work setting

#FurnitureIndustry #CustomerService #ECommerce #RemoteWork #CareerGrowth

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