Representative, Customer Service and Support (3rd Shift) - Gardena CA

APL Logistics; Gardena (CA); On-site; USD 71,635,000 - 77,146,000; Full time

Benefits offered by this job

Vacation

Sick time

Paid holidays

Personal Holiday

Bonus plan

401(k) savings

Annual contribution

Medical, dental, vision

Life & disability

EAP

HSA with employer funding

FSA

Referral program

Tuition reimbursement

Job summary

APL Logistics is seeking a skilled operations professional to ensure accurate processing of customer orders, maximize container loads, and timely, cost-effective order fulfillment. You will collaborate with cross-functional teams and external vendors to meet customer expectations and comply with regulatory requirements and company policies.

The role emphasizes monitoring order fulfillment metrics, identifying service gaps, and driving improvements with stakeholders to boost efficiency and

Qualifications

• 3+ years of relevant work experience preferred.

Responsibilities

• Monitor order fulfillment metrics and take corrective actions.
• Support Vendor Logistics Program to secure new business and deepen existing relationships.
• Provide excellent customer service and address customer concerns in a timely, professional manner.
• Develop and maintain strong relationships with customers and vendors to promote repeat business.
• Analyze reports on fulfillment metrics and drive improvements with stakeholders.

Skills

Order processing

Customer service

Data analysis

Job description

JOB DESCRIPTION

Responsible for ensuring that customer orders are processed accurately and efficiently, container loads are maximized, and orders are fulfilled in a timely and cost-effective manner. Work collaboratively with other teams and stakeholders, including external vendors, to meet customer expectations and ensure compliance with regulatory requirements and company policies.

Overview

Responsible for ensuring that customer orders are processed accurately and efficiently, container loads are maximized, and orders are fulfilled in a timely and cost-effective manner. Work collaboratively with other teams and stakeholders, including external vendors, to meet customer expectations and ensure compliance with regulatory requirements and company policies.

Responsibilities

This Position Is Responsible For

Operational

• Monitor and analyze order fulfillment metrics such as order cycle time and order accuracy; take corrective actions to rectify service level provided where necessary.
• For selected staff, support Vendor Logistics Program to secure new businesses and deepening business relationships with current customers.

Stakeholders Management

• Provide excellent customer service at all times and address any customer concerns or issues in a timely and professional manner. Communicate effectively with customers to ensure that their orders are fulfilled to their satisfaction and theirexpectations are met.
• Continuously identify service gaps, give recommendations and implement solutions to enhance greater customers’ satisfaction.
• Develop and maintain strong relationships with customers to promote repeating business and customer loyalty.
• Work collaboratively with cross-functional teams to achieve common goals and objectives.
• Communicate effectively with internal and external stakeholders to ensure that customer orders are fulfilled efficiently and accurately.
• Maintain and build strong relationships with vendors and suppliers.

Insights and Reporting

• Generate and analyze reports on order fulfillment metrics and identify areas for improvement.
• Identify areas for improvements in current processes and provide suggestions for improvements. Work with Supervisor/Manager to execute initiatives to improve order fulfillment processes and increase efficiency.
• Prepare performance metrics and other relevant data for Supervisor/Manager's presentation to key stakeholders; ensure periodic variances are explained and accounted for timely and accurately.

Experience

QUALIFICATIONS

General Experience

• Minimum 3 years of relevant work

Managerial Experience

• Not applicable

Compensation

The hourly wage for this position is $26.00, plus shift differential. Work Schedule (3rd shift): Monday - Friday, 11:30 p.m. - 6:00 a.m.

Candidates Are Eligible For The Following Benefits

• Vacation
• 6 days sick time
• 8 paid holidays
• 1 paid "Personal Holiday"
• Company Bonus Plan
• 401(K) SAVE Plan
• Annual Fixed Contribution
• Medical, Dental, Vision, and Life & Disability coverage
• Voluntary Benefits
• Accident/Critical Illness/Hospital Indemnity Benefits
• Tuition reimbursement and student loan assistance
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) with employer funding and wellness incentives
• Flexible Spending Account (FSA)
• Employee Referral Program

About Us

MAKING THE IMPOSSIBLE, POSSIBLE

APL Logistics provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial and Retail markets. These solutions include Order Management, Distribution & Fulfillment, Customs Brokerage and Transportation products delivered across six regions. We also pioneered the use of visual data analysis and offer a robust Data Management and Analytics product suite to help you understand and solve complex problems that span systems and processes. Our brand was built alongside a culture of deep customer focus and attention, and we are known for providing flexible solutions to complex problems.

AT THE HEART OF OUR OFFERING IS A GLOBAL, CROSS-FUNCTIONAL ABILITY TO MANAGE CUSTOMER ORDERS FROM ORIGIN ALL THE WAY TO FINAL DESTINATION VIA A NETWORK OF GLOBAL PROFESSIONALS.

EEO Statement for US-

The company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants for employment. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age (40 and over), medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.