Representative - Customer Service

WESCO; Tifton (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Wesco is seeking a Representative - Customer Service to respond to customer inquiries by phone, email, and walk-ins and provide resolution for routine and some non-routine problems.

You will analyze service needs and coordinate with other departments for follow-up, supporting the customer base and backing up the sales counter as needed.

Qualifications

• High School Degree or Equivalent required
• Associates’ Degree preferred
• 2-4 years of relevant experience
• Strong interpersonal skills for diverse environments
• Effective verbal and written communication
• Ability to work under pressure
• Detail oriented and professional in all situations
• Proficient with MS Word, Excel and e-mail

Responsibilities

• Respond to customer inquiries by telephone, e-mail and walk-ins and resolve routine problems
• Analyze service needs and coordinate with other departments for follow-up
• Support customer base by answering questions and handling complaints
• Back-up support to sales counter with walk-in and phone inquiries

Skills

Customer service

Communication skills

Written communication

Interpersonal skills

Attention to detail

Pressure management

Computer literacy

Education

High School diploma

Associates’ degree preferred

Tools

MS Word

MS Excel

Email

Job description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.

• Process payments for cash account customers.

• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.

• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

• High School Degree or Equivalent required

• Associates’ Degree (U.S.)/College Diploma (Canada) preferred

• 2-4 years of relevant experience

• Solid interpersonal skills that allow one to work effectively in a diverse working environment

• Able to effectively communicate both verbally and in writing

• Able to work well under pressure

• Strong attention to detail

• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

• Computer literate, including effective working skills of MS Word, Excel, and e-mail

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits) and active community engagement, we create an environment where every team member has the opportunity to thrive.

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.