Representative, Customer Service

CFS Brands; Lodi (NJ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Health Savings Account (HSA)

401(k) Matching

Employee Discount

Paid Time Off

Employment Assistance Program

Job summary

CFS Brands seeks a Customer Service Representative to deliver top-notch support by phone, email, and chat in a fast-paced, problem-solving environment.

You’ll build strong relationships with customers and collaborate with the Sales team, handling orders, returns, and product questions. On-site presence is required Monday–Friday as part of our office team and culture.

Qualifications

• Associates degree with minimum of 2 years experience.
• Experience working with finished goods in wholesale industry and/or B2B organizations.
• Strong working knowledge of Microsoft Outlook and organization.

Responsibilities

• Multi-tasking. Manage multiple tasks and priorities simultaneously in a fast-paced environment with heavy phone volume.
• Customer Support. Respond to customer inquiries via phone, email, and chat platform in a timely and professional manner.
• Returns Processing & Support Coordination – Manage return requests from start to finish, ensuring accurate documentation, timely processing, and clear communication with customers regarding status, eligibility, and next steps.
• Issue Resolution. Resolve order issues, back orders, product information requests and other customer concerns.
• Relationship Building. Develop and maintain relationships with customers and sales team with a customer‑centric service attitude and results focused mindset.
• Team Collaboration. Perform as a team player, supporting and assisting fellow colleagues to ensure the team meets its goals.
• Process Improvement. Contribute to continuous improvement initiatives and recommend better strategies to enhance customer service processes.
• Adaptability. Demonstrate the ability to adapt to changing circumstances.
• On-site Requirement. Monday - Friday onsite presence in our office.

Skills

People-first attitude

Multitasking

Flexibility

Resourcefulness

Positive attitude

Education

Associates degree

Tools

Microsoft Outlook

Job description

Join Our Team as a Customer Service Representative!

Are you someone who loves helping others and making a positive impact? Do you enjoy a fast-paced environment where every day is a new chance to solve problems and help people? If that sounds like you, we want to hear from you!

In This Role, You’ll Have The Opportunity To

• Provide top-notch service to customers through phone, email, and chat.
• Solve customer issues, handle orders, and answer product questions.
• Build strong relationships with customers and work closely with our Sales team.
• Be a supportive team player, helping others to reach our goals together.
• Share ideas to improve how we serve our customers and make procedures run smoother.

What We’re Looking For

• A \"people-first\" attitude, always focused on helping customers.
• Flexibility to handle multiple tasks and a willingness to adapt when things change.
• Resourcefulness to find solutions when problems pop up.
• A positive, can-do attitude that keeps you moving forward and stay focused.

Whether you enjoy problem-solving, helping others, or building strong customer relationships, join our team to gain impactful and hands‑on experience.

Customer Service Representative Key Responsibilities

• Multi-tasking. Manage multiple tasks and priorities simultaneously in a fast-paced environment with heavy phone volume.
• Customer Support. Respond to customer inquiries via phone, email, and chat platform in a timely and professional manner.
• Returns Processing & Support Coordination – Manage return requests from start to finish, ensuring accurate documentation, timely processing, and clear communication with customers regarding status, eligibility, and next steps.
• Issue Resolution. Resolve order issues, back orders, product information requests and other customer concerns.
• Relationship Building . Develop and maintain relationships with customers and sales team with a customer‑centric service attitude and results focused mindset.
• Team Collaboration. Perform as a team player, supporting and assisting fellow colleagues to ensure the team meets its goals.
• Process Improvement. Contribute to continuous improvement initiatives and recommend better strategies to enhance customer service processes.
• Adaptability. Demonstrate the ability to adapt to changing circumstances.
• On-site Requirement. Monday - Friday onsite presence in our office.

Customer Service Representative Qualifications

• Associates degree with minimum of 2 years experience.
• Experience working with finished goods in wholesale industry and/or B2B organizations.
• Strong working knowledge of Microsoft Outlook, with the ability to utilize its features to prioritize communications and contribute to an organized and efficient work environment.

Core Competencies For Success

• Expert level of organization and multi-tasking, with the ability to continually re-prioritize throughout the course of the day.
• Strong problem-solving abilities with attention to detail and accuracy.
• Positive and pleasant attitude to support working with our customers, department staff, sales personnel and other cross‑functional teams.
• A strong sense of responsibility to follow through to fully complete tasks and go beyond to satisfy our customers.
• A team player willing to collaborate with the team to ensure all department needs have been met.

If you are ready to contribute to a company that values innovation, quality, and exceptional service, we invite you to apply for the position of Customer Service Representative at CFS Brands.

Join us in shaping the future of food services!

Benefits Include

• Medical, Dental, and Vision
• Health Savings Account (HSA)
• 401(k) Matching
• Employment Assistance Program
• Paid Time Off
• Employee Discount

About CFS Brands

Headquarters located in Oklahoma City, Oklahoma, CFS BRANDS is a market‑leading designer, manufacturer and distributor of commercial foodservice, healthcare, and industrial hygiene products. CFS BRANDS has maintained its industry‑leading position and consistent growth with a strong focus on customer support and satisfaction, product variety and availability, and a unique ability to be a "one‑stop shop" solution for a wide range of organizations. CFS BRANDS enjoys this competitive market advantage through its extensive network of brands and global manufacturing and distribution facilities. CFS BRANDS’s core products include dinnerware, drinkware, professional cookware, industrial hygiene products brushes and cleaning tools, dispensing systems, and healthcare meal service equipment. These products are provided through major distributors customers across the country. CFS BRANDS became a portfolio company of The Jordan Company ("TJC"), a private equity firm, in 2018. More information on CFS BRANDS can be found at www.cfsbrands.com.

CFS Brands is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.