Representative, Customer Care

Danfoss; Minneapolis (MN); In loco; USD 58.000 - 65.000; Tempo pieno

Descrizione del lavoro

Danfoss in Plymouth, MN is seeking a Customer Service professional to be the primary contact for customers, handling inquiries via email, phone, and portal updates. You will manage orders, collaborate with Sales and Plant teams, and leverage ERP/CRM systems to provide proactive assistance and VOC-driven improvements.

The role requires a minimum 3 years in customer service (manufacturing preferred), HS Diploma or GED, and strong communication skills.

Competenze

• HS diploma or GED; some college preferred.
• Minimum 3 years in a customer service role, manufacturing background preferred.
• Strong communication skills (oral and written) and customer-service mindset.
• Attention to detail, organized, and able to research independently to assist customers.
• Proficient in MS Office; familiarity with SAP is a plus.
• Team player with a positive attitude and VOC mindset.

Mansioni

• Be the primary contact for customers and provide timely information.
• Proactively assist customers via email, phone, and portal updates.
• Manage customer orders and ensure timely, accurate processing.
• Collaborate with Sales Account Managers, Plant Personnel, and CS colleagues as needed.
• Utilize ERP/CRM/Pricing systems, internal portals, and EDI processes; advise customers.
• Assist with/handle customer escalations with manager to promote quality and improvements.
• Demonstrate active listening and strong relationship-building with customers.
• Multitask across multiple processes to support customers.

Conoscenze

Communication skills

Detail orientation

Organizational skills

Customer service mindset

Active listening

Relationship building

Formazione

HS Diploma or GED

Some college preferred

Strumenti

SAP

MS Office

Descrizione del lavoro

The Impact You'll Make

Are you a Customer Service Professional who enjoys helping others? Join our dynamic customer service team at Danfoss, a global leader in engineering solutions that allow the world to use resources in smarter ways. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, perspectives, reflecting the world in which we do business. Our priorities at Danfoss are to take care of our customers, improve the health, working environment and safety of our employees, while striving for an inclusive work environment for all our colleagues. We have close to 100 factories in 20 countries with world-wide sales in over 100 countries. Come be part of our team!

What You’ll Be Doing

• Primary contact for the customer and provide timely information to them.
• Deploy a pro-active approach with our customers via email, phone, and some customer portal updating to assist them in their inquiries.
• Manage customer orders, ensuring they are processed in a timely and accurate manner.
• Work closely with our Sales Account Managers, Plant Personnel, and your Customer Service colleagues as needed.
• Have proficiency using our ERP/CRM/Pricing systems, internal information portals, EDI process report reviews (working with our EDI IT), and other product information processes. Serve as an advisor by providing information and offer suggestions to help our customers.
• There is an avenue to support/manage customer escalations with your Manager, as we work together promoting quality and continuous improvements.
• Possess the skill to be an active listener and have strong relationship building skills.
• Ability to multi-task and work on many different processes simultaneously for our customers.

What We're Looking For

• HS Diploma or GED, some college preferred.
• Minimum of 3 years-experience in a customer service role, preferably in a manufacturing environment.
• Strong and proven communication skills (oral & written) and the customer service mentality to want to help others.
• Have attention to details and possess organizational skills. Ability to find information efficiently and is self-driven to research, to help our customers.
• Proficient in MS Office programs.
• Familiarity with SAP software is a plus.
• Problem-solving skill set. Listen, understand, synergize, and act as the voice of the customer (VOC).
• Team attitude, while fostering a positive working relationship with all your colleagues.
• The salary range for this role is 58-65K based on experience, this role is in Plymouth, MN. We are unable to provide relocation or sponsorship for this role.

What You’ll Get from Us

1. We promote from within and support your learning with mentoring, training, and access to global opportunities.
2. You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
3. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
4. You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

Our Commitment to Transparency

Salary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information.

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Want to know more? Please visit our FAQ Page.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.