Representative Client Service I | Multispecialty Clinic | Full-Time | Days

UF Health; Jacksonville (FL); On-site; USD 32,000 - 40,000; Full time

Job summary

UF Health in Jacksonville is seeking a patient access/registration clerk to coordinate and schedule appointments, collect demographic and financial information, and handle registration tasks for billing and insurance.

The role includes greeting patients, processing laboratory orders, and acting as a liaison among patients, nurses, and physicians while delivering outstanding customer service in a fast-paced environment.

Qualifications

• Age of Patients Served: All Age Groups.
• Required Education: High School Diploma or GED.
• Necessary Skills: Excellent decision making, very detailed oriented, excellent verbal communications, basic arithmetic for cashiering, data entry experience, ability to prioritize tasks, handle stressful situations professionally.
• Preferred Licensure/Certifications: ICD-9 and CPT coding preferred; medical terminology course helpful but not required.
• Required Experience: One year experience with third party payors.
• Preferred Experience: Up to four years clerical/customer service experience in a health care related industry.
• Computer experience for imputing data and reviewing patient demographic material.

Responsibilities

• Coordinate and schedule patient appointments to ensure a smooth patient experience.
• Interview patients to obtain accurate demographic and financial information and perform patient registration.
• Obtain required patient signatures and documentation for billing and insurance purposes.
• Process laboratory orders and other diagnostic testing requests through the computer system under physician direction.
• Greet patients on arrival, announce arrivals to clinical staff, and respond to calls for the department or practice.
• Serve as a professional liaison among patients, nurses, physicians, and other healthcare team members; provide exceptional customer service.

Skills

Decision making

Detail oriented

Verbal communication

Cashiering

Data entry

Task prioritization

Stress management

Education

High School Diploma or GED

Job description

Overview

Reports directly to the designated immediate manager within the assigned medical practice or outpatient department. Responsible for coordinating and scheduling patient appointments while ensuring a smooth and efficient patient experience. Interviews patients to obtain accurate demographic and financial information and performs patient registration and related registration functions. Obtains required patient signatures and documentation for billing and insurance purposes.

Processes laboratory orders and other diagnostic testing requests through the computer system at the direction of physicians. Completes end-of-day disposition procedures and maintains accurate statistical information related to patient activity. Greets patients upon arrival, announces patient arrivals to appropriate clinical staff, and responds to incoming telephone calls for the department or practice.

Serves as a professional liaison among patients, nurses, physicians, and other members of the healthcare team. Provides exceptional customer service, maintains a welcoming and professional environment, and assists patients with questions and departmental needs.

Qualifications

Age of Patients Served: All Age Groups.

Required Education:

High School Diploma or GED.

Necessary Skills:

1. Requires excellent decision making skills and initiative.

2. Must be very detailed oriented.

3. Possess excellent verbal communications skills in the English language.

4. Basic arithmetic skills are necessary for cashiering.

5. Data entry experience required.

6. Ability to prioritize tasks and organize work flow.

7. Must be able to handle stressful situations in a professional customer service related manner.

Preferred Licensure/Certifications:

- ICD-9 and CPT coding preferred.

- Completion of a standard medical terminology course would be helpful, but not required.

Required Experience:

One (1) year experience with third party payors. Preferred Experience:

Up to four (4) years clerical/customer service experience, ideally in a health care related industry.

Computer experience for imputing data and reviewing patient demographic material.