Representative, CBO A/R Insurance

MedSrv; Tennessee; Remote; USD 37,000 - 40,000; Full time

Job summary

MedSrv is seeking a detail-oriented A/R Insurance Representative to join their team. The role involves processing insurance claims, ensuring accuracy, and resolving discrepancies. Ideal candidates will have strong communication skills and a dedication to high-quality service. Join a supportive and mission-driven company that values integrity and compassion.

Benefits

Flexible work-life schedule

Paid time off

Full benefits package

Matching 401k plan

Qualifications

• High school diploma or equivalent required.
• Medical Coding degree/certificate a plus.
• Excellent communication skills including active listening.

Responsibilities

• Conduct insurance follow-up and claim resolution.
• Maintain productivity standards for claims processing.
• Monitor denial trends and report findings.

Skills

Communication

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Medical Coding degree/certificate

Job description

5 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

MedSrv provided pay range

This range is provided by MedSrv. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $18.00/hr

Job Title: A/R Insurance Representative

Location: Remote (GA, TN, FL, AL, NC, SC, AK, MS)

Job Type: Full- Time

Department: CBO A/R Insurance

Pay Scale: $37,440 - $39,520/yr

About MedSrv, LLC:

As the healthcare industry continues to grow, so does the need for consistent, effective Revenue Cycle Management. At MedSrv, we believe it takes more than just technology and technical expertise to make a difference. It takes innovation, a willingness to adapt, and a passion to be the best. We are the difference in Revenue Cycle Management – guided by faith and committed to serving with integrity and compassion.

Position Summary:

Join our dynamic and expanding Accounts Receivable team as an Account Receivable Insurance Representative. In this vital role, you will be responsible for ensuring the accuracy, completeness, and timely processing of insurance claims. You will review claims to verify proper submission and payment, identify discrepancies, and take corrective actions such as rebilling or appealing to resolve outstanding issues.

Your attention to detail and problem-solving skills will directly impact our revenue cycle performance, while your empathetic communication will support patients in understanding and managing their healthcare financial responsibilities. As a key representative of MedSrv, you will embody our commitment to professionalism, clarity, and compassionate service throughout every interaction.

Supervisory Responsibilities:

• None
  
  
  

Duties/Responsibilities:

• Insurance Follow-up & Claim Resolution
  
  
  

Conduct thorough follow-up on unpaid claims using payer websites and/or automated voice (AVR) systems. Take appropriate action to correct, reprocess, or appeal claims, ensuring all steps are clearly documented.

• Accounts Receivable Management
  
  
  

Work assigned A/R reports in accordance with established work instructions. Notify the supervisor promptly if deadlines cannot be met, ensuring transparency and accountability.

• Productivity Standards
• Maintain a minimum daily average of 50 claims for Follow-Up and Denial Representatives across Managed Care, Medicare, Medicaid, and other payers.
• Maintain a minimum daily average of 30 claims for Medical Records Representatives. Consistently meet or exceed productivity benchmarks while maintaining accuracy and compliance.
• Coding Escalations
  
  

Identify claims requiring coding corrections and escalate them to appropriate coding contacts with clear, detailed explanations of the issues to be reviewed.

• Information Sharing & Updates
  
  
  

Provide timely updates and relevant information to supervisors regarding claim status, payer responses, and account progress.

• Client Knowledge & Accuracy
  
  
  

Maintain a strong understanding of client-specific details, including specialties, locations, and relevant A/R procedures to ensure accurate and efficient claim handling.

• Denial Trend Reporting
  
  
  

Monitor and report trends in claim denials or payment reductions. Communicate findings to management, including payer details, affected providers, number of claims, and total dollar impact.

• Performance Onboarding
  
  
  

New employees are expected to meet established performance goals within the first 90 days of continuous employment.

• Focus & Attention to Detail
  
  
  

Demonstrate the ability to concentrate for extended periods, ensuring accuracy and thoroughness in all claim-related activities.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
  
  
  

Education and Experience:

• High school diploma or equivalent.
• Medical Coding degree/certificate a plus
  
  
  

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
  
  
  

Why Join Us?

• Be part of a mission-driven team that values, faith, integrity, and compassion.
• Opportunities for growth and advancement in a rapidly expanding company.
• Supportive and inclusive and casual work environment.
• Training and development programs to help you succeed.
• Balanced work-life schedule – NO WEEKENDS!
• Paid time off, full benefits packages and a Matching 401k plan
  
  
  

Ready to make a difference in healthcare?

Apply today and join MedSrv – where we guide by faith and serve with heart.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

Referrals increase your chances of interviewing at MedSrv by 2x

Get notified about new Chief Business Officer jobs in Tennessee, United States.

Chief Operating Officer - Sales Operations - AI/ML Focused Digital Transformation Services

Executive Assistant to Chief Executive Officer

Executive Assistant to Chief Executive Officer

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.