Representative 3, Small & Medium Business Direct Sales - Outbound

Comcast; United States; Remote; USD 21,000 - 40,000; Full time

Job summary

Comcast Business is seeking a results-driven Sales professional to generate monthly revenue through outbound calls and lead generation for small and mid-sized businesses. The role involves presenting Comcast Internet, Voice, and TV services while managing a multi-product solution approach.

Responsibilities include preparing documentation, coordinating with Sales Engineering and Customer Project Management, and assisting customers online.

Qualifications

• Strong communication skills with customers and teammates.
• Ability to think critically and adapt to changing sales scenarios.
• Customer-focused mindset with the ability to identify needs and present solutions.

Responsibilities

• Generate monthly sales through outbound calls or lead gen.
• Meet and exceed sales quotas and revenue targets.
• Prepare sales docs and coordinate with Sales Engineering and PM teams.
• Assist customers digitally via Chat and the web portal interface.
• Manage multiple chat sessions and guide order entries.
• Provide feedback on deployment and adoption of new products and incentives.

Skills

Communication

Critical Thinking

Customer-Focused

Persuasion

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for generating monthly sales through outbound cold calling or lead generation, which plays a key role in the growth and expansion of Comcast Business Services and its product offerings. Has developed specialized knowledge/skills in own area. May act as a resource for colleagues with less experience.

Job Description

Disclaimer: Starting rate will vary and is dependent on several factors, including your city/state of residence. Comcast follows all local and state regulations/laws regarding minimum wage.

• Must be Highly Organized
• Quickly Learns and Adapts to Change
• Basic Understanding of Excel
• Strong Verbal and Written and Presentation (Video) Communication Skills
• Strong Product Knowledge/Technical Skills
• High Level of Integrity
• Ability to Manage a Longer Sales Cycle
• Funnel Management
• Fiber and Advanced Voice experience preferred
• CRM pipeline management strongly preferred
• Mobile sales experience preferred
• Sales experience required

Core Responsibilities

Consistently meet and exceed on goals commensurate with job level to include high close ratios, incrementally higher revenue, and multi-product business solutions sell in.
Focus on new acquisition in small and medium business segment to include advanced product sales.
Prepare sales documentation for advanced products; work with Sales Engineering and Customer Project Management teams to complete customer solution design and implementation.
Assist sales customers digitally, via Chat, to complete transactions using the web portal interface.
Maintain and manage multiple chat sessions simultaneously to assist sales customers with order entry and sales questions.
Provide testing and feedback to assist with deployment and adoption of new products, incentives, systems, and other changes into the sales channel.
Generate sales through outbound cold calling and lead follow-up over the telephone using a variety of techniques. Sell Comcast Internet, Voice, and TV services to small and mid-sized business to new and existing customers.
Meet and exceed all assigned sales quotas and achieve targeted customer experience scorecard metrics.
Manage the customer through lead generation, pipeline management, organization, effective communication and strong listening skills.
Consult with business customers on their business application, solicit referrals for potential new prospects, and close web leads.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what’s right for each other, our customers, investors and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Communication, Critical Thinking, Customer-Focused, Persuasion, Professional Integrity

Compensation

National Pay Range: $15.00 USD-$29.68 USD Illinois Pay Range: $15.94 USD - $26.12 USD Colorado Pay Range: $16.88 USD - $27.31 USD Hawaii Pay Range: $19.69 USD - $24.93 USD Washington DC Pay Range: $21.57 USD - $27.31 USD Maryland Pay Range: $17.82 USD - $27.31 USD Minnesota Pay Range: $16.88 USD - $24.93 USD New York Pay Range: $17.82 USD - $29.68 USD Washington Pay Range: $16.88 USD - $28.49 USD New Jersey Pay Range: $18.75 USD - $28.49 USD Vermont Pay Range: $17.82 USD - $23.75 USD Massachusetts Pay Range: $18.75 USD - $28.49 USD Virginia Pay Range: $16.88 USD - $27.31 USD Maine Pay Range: $16.88 USD - $23.75 USD California Pay Range: $16.88 USD - $27.60

Targeted Commission: $16.83

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Please visit the compensation and benefits summary on our careers site for more details.

Education

High School Diploma / GED

Relevant Work Experience

5-7 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.