Repossession Assistant

Mariner Finance, LLC.; White Marsh (MD); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Repossession Assistant to support their repossession department. This role involves collaborating with branch locations and in-house attorneys to manage repossession activities effectively. You will be responsible for gathering necessary documentation, preparing legal notices, and ensuring compliance with state regulations. The ideal candidate will have a keen eye for detail and proficiency in Microsoft Office applications. Join a team that values accuracy and efficiency while offering comprehensive benefits and a supportive work environment where your contributions truly matter.

Benefits

Health Insurance

Vision Insurance

401(k) with Company Matching

Paid Time Off

Employee Assistance Program (EAP)

Education Assistance Program

Referral Incentives

Access to training programs

Qualifications

• 2+ years of office experience required.
• Proficiency in Microsoft Office applications is essential.

Responsibilities

• Assist in repossession processes by gathering information and documentation.
• Prepare and mail statutory notices and demand letters to customers.
• Coordinate with repossession companies for vehicle repossession.

Skills

Attention to detail

Microsoft Outlook

Microsoft Word

Basic knowledge of Excel

Knowledge of lending and collections

Education

High school diploma or equivalent

Associate’s Degree or two years of college coursework

Tools

CARS system

CIM system

Job description

8211 Town Center Dr, Nottingham, MD 21236, USA

Job Description

Posted Tuesday, December 24, 2024 at 5:00 AM

Position: Repossession Assistant

Hours of Work:

Full-time Non-exempt

Supervisory Responsibility: None

In This Role, You Will…

Perform as an Administrative Assistant in our Repossession department by supporting our branch locations and our in-house collection attorney with activity on accounts with repossessed collateral. You will work directly with employees at our branches and the collection attorney to collect information and ensure prompt follow-up of repossession activity. Will send required notices and proofs of claim on specific accounts.

Responsibilities:

• Contact branch staff and gather necessary information and documentation to begin the auto repossession processes upon receiving Repossession Approval and Assignment requests.
• Prepare and mail statutory notices, demand letters (via certified mail), and deficiency balance letters to customers while ensuring adherence to state guidelines; follow up to ensure delivery to the intended party.
• Use CARS system to verify repossession companies are licensed, bonded and insured and then contact for repossession of customer vehicles; use CARS system to track progress of vehicle repossession.
• Track inquiries, bids, and purchases of vehicles to ensure successful sale within 90 days; follow up with vendors and branches to assist in timely sales of vehicles.
• Coordinate with repossession companies and branch employees to acquire necessary customer information to facilitate repossession, and communicate correspondence from customers as needed.
• Enter customer information updates into CIM to support our branches in making contact with customers (changes in address, phone number, work information, family contact information, etc).
• Follow collection policies and procedures of the company.
• Coordinate specific work tasks inter-departmentally as well as with branch employees in order to ensure the smooth and efficient flow of information.
• Strictly comply with the Fair Debt Collection Practices Act, Maryland Debt Collection Act, Privacy provisions of the federal and state laws, Confidential Financial Record law of the State of Maryland.
• Additional duties and responsibilities may be assigned.

Required Qualifications:

• High school diploma or equivalent; Associate’s Degree or two (2) years of college coursework preferred.
• Two or more (2+) years of experience in an office environment.
• Ability to pay close attention to detail with a high degree of accuracy.
• Proficient in Microsoft Outlook and Word; basic knowledge of Excel and Access.
• Knowledge of lending, collections, and fair practice and ethics in consumer finance preferred.

Physical Demands:
While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; and talk or hear. The employee is occasionally required to move about. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Compensation: Hourly Rate (commensurate with experience)

Benefits: Mariner Finance offers comprehensive benefits to eligible employees, including:

• Health Insurance - Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan, Flexible Spending Account (FSA), and Dependent Care FSA
• Vision Insurance
• Company-paid Basic Life, Long-Term Disability, and AD&D Insurance
• Voluntary worksite benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, Supplemental Life, and Supplemental AD&D Insurance
• 401(k) and Company Matching Contributions
• Paid Time Off - full-time employees may accrue a minimum of 120 hours per year
• 11 Paid Holidays
• FMLA
• Employee Assistance Program (EAP)
• Referral Incentives
• Education Assistance Program
• Complimentary FIMC Membership Plan
• Access to industry-specific training programs
• Certain roles may qualify for additional benefits such as Relocation Assistance, Debt Assistance, Cell Phone Reimbursement, and Travel/Auto Reimbursement.

Benefits provided are consistent with applicable state laws and Company policies. Eligibility may vary based on full-time or part-time status, location, or management level.