Repcon, Inc. IT SPECIALIST

Repcon, Inc.; Baton Rouge (LA); On-site; USD 65,000 - 80,000; Full time

Job summary

Repcon, Inc. is seeking an IT Specialist to join our Information Technology team in Baton Rouge. The role focuses on delivering exceptional technical support while contributing to administration, security, and modernization of our technology environment.

You will work across endpoint management, Microsoft 365, networking, servers, cybersecurity, cloud services, and infrastructure projects. Travel to multiple offices and job sites is required.

Qualifications

• Experience providing technical support for hardware, software, and mobile devices.
• Comfortable working with Windows OS, Microsoft 365, and collaboration tools.
• Strong communication, organization, and problem-solving skills.

Responsibilities

• Provide technical support for company hardware, software, and services.
• Respond to requests via phone, email, remote, and in-person interactions.
• Assist with AD administration, MS 365 services, and security-related tasks.

Skills

Endpoint Support

Microsoft 365

Active Directory

Networking basics

Customer service

Troubleshooting

Job description

About Us

We have earned a reputation for leading the industry in turnarounds, specialty welding, construction, pipe fabrication, and maintenance. Backed by a team of talented supervisors and craft professionals, we are prepared to tackle the toughest jobs for clients in the refining, chemical, petrochemical, renewables, and midstream industries.

Job Summary

The IT Specialist serves as a key member of the Information Technology team and is responsible for delivering exceptional technical support while contributing to the administration, security, and ongoing improvement of the company's technology environment.

This role provides an opportunity to work across a diverse technology landscape including endpoint management, Microsoft 365, networking, servers, cybersecurity, cloud services, and infrastructure projects. The ideal candidate is a motivated problem solver who enjoys helping users, continuously learning new technologies, and taking ownership of technical challenges from start to finish.

This position is well suited for an individual looking to grow beyond traditional help desk responsibilities and build a career in systems administration, cloud technologies, infrastructure, and cybersecurity.

• Schedule: Monday through Thursday 7:00 AM – 5:00 PM, Friday 7:00 AM – 11:00 AM
• After hours and weekend work may be necessary
• Primarily office-based desk work involving responding to support requests
• Travel required to support multiple offices and job sites, which may vary in connectivity and technical complexity

#REPCON

#EMCOR

Essential Duties & Responsibilities

• Provide technical support for company-supported hardware, software, mobile devices, and business applications.
• Respond to and resolve support requests through phone, email, remote support, and in-person interactions.
• Troubleshoot and resolve workstation, printer, network connectivity, Microsoft 365, and application-related issues.
• Deploy, configure, maintain, and support desktops, laptops, tablets, mobile devices, printers, wireless infrastructure, and other endpoint technologies.
• Assist with Active Directory administration, user account management, access requests, and device provisioning.
• Support Microsoft 365 technologies including Outlook, Teams, OneDrive, SharePoint, and related services.
• Investigate and remediate security-related alerts, vulnerabilities, and compliance tasks.
• Participate in infrastructure initiatives involving servers, storage, networking, cloud services, and disaster recovery.
• Assist with technology projects including office deployments, software rollouts, security enhancements, and infrastructure upgrades.
• Document support activities, solutions, procedures, and technical standards.
• Develop and maintain strong relationships with users while delivering excellent customer service.
• Collaborate with internal IT team members and external support partners to resolve complex technical issues.
• Travel periodically to offices and jobsites to provide onsite technical support and project assistance.

#REPCON

#EMCOR

Qualifications

• Excellent communication and customer service skills.
• Strong troubleshooting mindset with the ability to diagnose issues across multiple technologies.
• Ability to explain technical concepts in a clear and professional manner.
• Strong organizational skills with the ability to prioritize competing responsibilities.
• Ability to work independently while remaining collaborative within a team environment.
• Self-motivated with a desire to continuously learn and expand technical skills.
• Ability to maintain professionalism and composure during high-priority incidents.
• Previous experience in IT support, help desk, desktop support, or related technical roles.
• Strong PC troubleshooting skills including hardware diagnostics, imaging, deployment, and repair.
• Proficiency supporting Microsoft Windows operating systems.
• Experience with Active Directory user administration and Group Policy fundamentals.
• Strong working knowledge of Microsoft 365 applications and services.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, wireless, VPN, and internet connectivity troubleshooting.
• Experience supporting mobile devices and endpoint technologies.

#REPCON

#EMCOR

Equal Opportunity Employer

As a leading provider of mechanicaland electrical construction, facilities services, and energy infrastructure,we offer employess a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and sucess. Equal Oppurtunity Employer/Veterans/Disabled.

Affirmative Action Policy

Please review our Affiantive Action Policy.