Shift: Monday - Friday, 6:00 AM - 2:30 PM, Overtime as needed
Location: 6201 S Sprinkle Rd, Kalamazoo, MI
Summary:
The Repair Technician provides clerical support to relieve department managers or staff of administrative details. In this role, you will coordinate messages, appointments, information to callers, file maintenance, department office supplies and mail. Additionally, you will research, compile and proof word processing assignments.
What You Will Do:
- Test, repair, receive, and ship various products, including sub-assemblies, Loaners, Certified Pre-Owned items, and customer-owned units, using considerable independent judgment to ensure quality, correctness, and proper procedures are followed, with the ability to work in various work centers and on a variety of types of repairs
- Work independently to ensure products meet safety, quality, and quantity standards. Follow procedures and directions to meet product specifications
- Resolve issues independently and update the support team as required
- Assist others in resolving their issues by offering advice and possible solutions, and coach peers associated with international repair
- Train new team members, sharing insight on improvement suggestions, working on various work centers/repairs, and supporting other team members and support staff by sharing knowledge, best practices, and experience
- Comply with documentation procedures, maintain an orderly, compliant workstation, ensure on-time completion of all required training, understand and use material flow processes accurately, learn and respond quickly to changing conditions, and exceed productivity and/or service level goals
- Work from engineering drawings and/or follow documented instructions
- Contribute to operations projects/Business Unit Projects/Lean Continuous Improvement, participate in MDI (Managing for Daily Improvement), problem-solving, and run Tier 1 as needed, while also submitting suggestions and solutions in the areas of safety, quality, or lean programs
What You Need:
Required:
- Ability to push/pull/lift/carry up to 50 pounds occasionally
- Proficiency with basic math and writing
- Ability to adhere to safety requirements including wearing necessary Personal Protective Equipment (PPE)
Preferred:
- High school diploma or equivalent
- 1+ years of experience in manufacturing environment or related field
- Experience reading prints and schematics