Repair Technician

CDW; Illinois; On-site; USD 26,000 - 30,000; Full time

Job summary

CDW is seeking a Computer Repair Technician for a long-term contract in Elk Grove, IL. This 1st shift role focuses on diagnosing and repairing Chromebooks, requiring hands-on repair skills and attention to quality and production standards.

You will review work orders, perform hardware/software repairs, and ensure adherence to QC procedures while supporting multiple device types across K–12 teams. The ideal candidate has IT experience and strong problem-solving abilities.

Qualifications

• Experience as a computer technician or in a similar IT role.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Ability to diagnose and resolve technical issues effectively.
• Ability to lift up to 50 lbs and perform physical work.
• Able to work in a production-focused environment.

Responsibilities

• Review customer work orders and assess user-reported computer issues to identify problems.
• Test and evaluate customer device needs to determine appropriate repairs.
• Perform electronic device repairs, including hardware and software troubleshooting.
• Troubleshoot hardware or software issues following proper procedures.
• Set up, repair, or replace computer hardware and associated devices.
• Adhere to QC standards and meet customer requests for quality checks.
• Assist across K–12 teams to support training on multiple device types and OEM requirements.
• Meet production goals while upholding QC standards.

Skills

Attention to detail

Communication skills

Problem solving

Time management

Hand tools

Analytical thinking

Tools

Chromebook repair tools

Job description

Job Summary: **Please Note: This is a long-term contract opportunity** 1st shift: 7am-3:30pm CST Location: Elk Grove, IL As a Computer Repair Technician within the K–12 area, you will be responsible for diagnosing and repairing hardware and software issues on various Chromebooks. This role utilizes core skills in hand tools, equipment repair, analysis, and troubleshooting while maintaining quality and production standards.

What You Will Do:

• Accurately review customer work orders and carefully assess user-reported computer issues to identify and resolve problems
• Test and evaluate customer device needs to determine appropriate repairs
• Perform electronic device repairs, including hardware and software troubleshooting
• Troubleshoot customer hardware or software issues while ensuring proper procedures are followed
• Set up, repair, or replace computer hardware and associated devices as needed
• Follow all QC standards, ensuring each device is reviewed per customer request and meets required quality checks
• Remain flexible with internal movement across K–12 teams to support training on multiple device types and stay current with OEM requirements
• Meet established production goals while consistently upholding QC standards

What We Expect of You:

• Excellent written and verbal communication skills
• Strong attention to detail
• Experience as a computer technician or in a similar IT role
• Strong analytical and problem-solving skills
• Ability to diagnose and resolve technical issues effectively
• Time management and organizational skills
• Ability to prioritize tasks and work efficiently in a production-focused environment
• Demonstrated ability to lift up to 50 lbs. Stand, bend, lift, walk and carry products in any combination for up to 8 hours at a time.
• History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
• Comfort working in a warehouse environment which includes changes in temperature as the weather fluctuates, noise form conveyors and forklifts.

Pay range: $19/HR – $22/HR depending on experience and skill set.

CDW is committed to being an AI-fluent organization We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision‑making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities. As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next. Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen. CDW is an equal opportunity employer.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

At CDW, we make technology work so people can do great things. We are a leading multi-brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. Our coworkers across the globe are working together to bring technology to life for our customers by solving complicated IT business challenges, providing outstanding service, and orchestrating the technology landscape to optimize our customers’ performance.