Repair Technician

Glory Ltd.; Carrollton (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Repair Technician, where you'll restore products to serviceable condition through cleaning, repairing, and testing electronic and mechanical components. This role emphasizes problem-solving and efficiency while maintaining quality standards. Enjoy a supportive environment that values your development and offers numerous benefits, including retirement plans, health insurance, and opportunities for advancement. Be part of a dynamic team that impacts customer experience automation globally and helps shape the future of business transformation.

Benefits

Retirement plan with company contributions

Health, dental, and vision insurance

Virtual healthcare services

Flexible spending accounts

Company-paid life insurance

Paid vacation and sick days

Professional development assistance

Annual bonus opportunities

Opportunities for advancement

Company vehicle and insurance

Qualifications

• 1-2 years of experience in electronic and/or mechanical repair.
• Experience servicing ATMs or similar money handling machines is a plus.

Responsibilities

• Perform setup, calibration, testing, and troubleshooting of returned products.
• Identify failures and repair products efficiently and cost-effectively.

Skills

Problem-solving skills

Basic repair tools proficiency

Experience with ERP systems

Organizational skills

Communication skills

Education

Associate degree in Electromechanics

Relevant experience (6 months to 1 year)

Tools

Basic repair tools

Microsoft Office

Job description

Repair Technician

Department: Service - Products/Technical Support

Employment Type: Permanent - Full Time

Location: United States/Carrollton, TX

Reporting To: Supervisor Repair Center

Compensation: $20.00 - $23.00 / hour

Description

GLOBAL LEADERS IN CUSTOMER EXPERIENCE AUTOMATION

Glory, a trusted name for over 100 years and a global leader, specializes in automation solutions that empower retailers, restaurants, and financial institutions to save time, reduce costs, and enhance customer experiences. Our culture is rooted in innovation, and our success is driven by our dynamic team.

WHY JOIN US

Join Glory and be part of a team that values development, well-being, and global impact. Collaborate with colleagues worldwide to deliver innovative solutions in over one hundred countries and help shape the future of business transformation.

ROLE PURPOSE

The Repair Technician is responsible for restoring returned products to a serviceable condition through cleaning, repairing, testing, and evaluating electronic and mechanical components, following standard procedures and analyzing data to determine solutions.

Key Responsibilities

• Perform setup, calibration, testing, and troubleshooting of returned products using required equipment and fixtures.
• Identify failures and repair products efficiently and cost-effectively, adhering to quality standards and returning products to stock.
• Accurately record repair data in company systems.
• Monitor and communicate needs for supplies, tools, and other resources to ensure workflow efficiency.
• Maintain a clean and organized work environment.
• Follow established procedures and policies.
• Support overall business objectives through various tasks.
• Identify opportunities for continuous improvement and communicate them.
• Complete assigned special projects.
• Assist with material handling and inventory control as needed.
• Attend meetings and training sessions as required.

Skills, Knowledge & Expertise

REQUIRED EDUCATION AND QUALIFICATIONS

• Associate degree (A. A.) in Electromechanics or related field, or 6 months to 1 year of relevant experience, or equivalent combination.

REQUIRED SKILLS AND COMPETENCIES

• 1-2 years of experience in electronic and/or mechanical repair.
• Experience servicing Automated Teller Machines (ATMs) or similar money handling machines is a plus.
• Strong problem-solving skills.
• Proficiency with basic repair tools.
• Ability to follow procedures and policies.
• Demonstrated competency in primary repair within 6 months.
• Experience with ERP systems and Microsoft Office.
• Excellent organizational and communication skills.
• Self-motivated, detail-oriented, and able to work under pressure.
• Positive attitude, conscientious, and responsive.
• Ability to work independently and as part of a team.
• Diligence and willingness to work extra hours if needed.
• Understanding of diversity and fostering an inclusive work environment.

Job Benefits

• Retirement plan with company contributions and matching.
• Health, dental, and vision insurance options.
• Virtual healthcare services.
• Flexible spending accounts and voluntary life insurance.
• Company-paid life insurance and disability benefits.
• Paid vacation, sick days, and holidays.
• Professional development and education assistance.
• Adoption assistance, legal and ID theft plans.
• Annual bonus opportunities.
• Opportunities for advancement.
• Company vehicle and insurance (certain positions).