Repair Supervisor

CTDI Careers; Coatesville (Chester County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Weekly pay

Monthly incentive bonus

Health insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Employee assistance program

Flexible spending account

Job summary

CTDI is seeking a Repair Supervisor to coordinate repair activities in a high-volume environment. You will supervise a team of repair technicians, assign tasks, and ensure timely completion of repairs while managing schedules, records, and safety standards.

The role requires electronics certification, soldering experience, and prior technical leadership. You will mentor staff, improve productivity, order parts, and provide escalated support as needed.

Qualifications

• Electronics certification required for repair supervision.
• Experience in circuit board soldering required.
• Previous technical management or leadership experience.
• Detail-oriented and organized with multi-tasking ability.
• Strong leadership and interpersonal skills are essential.
• Effective verbal and written communication of technical information.

Responsibilities

• Coordinate testing, repair, and refurbishing operations.
• Supervise repair technicians and assign tasks to meet deadlines.
• Direct wiring, soldering, and assembly of subassemblies for electrical systems.
• Train and mentor technicians to enhance skills and performance.
• Review work orders for accuracy and completeness.
• Ensure safety compliance and maintain quality systems awareness.
• Provide status updates to customers and escalate issues as needed.

Skills

Electronics certification

Soldering (circuit boards)

Technical leadership

Detail-oriented

Leadership

Communication skills

Problem solving

MS Office

ISO 9000 knowledge

Education

Associate degree or equivalent

Tools

UKG Kronos

Job description

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

The Repair Supervisor is responsible for coordinating repair activities. This position supervises a team of repair technicians, assigns tasks, and ensures efficient and timely completion of repairs, while managing schedules, records, and optimizing operations to meet customer needs.

1st Shift: 7:00AM - 3:00PM, Monday-Friday

Duties and Responsibilities

• Assists the Branch Operations in coordinating the operations and processes of testing, repairing, and refurbishing products.
• Supervise and coordinate repair technicians to ensure timely and accurate completion of repair tasks, quality performance, safety standards, and efficient turnaround times.
• Direct the work of employees engaged in wiring, soldering, and assembling fabricated components to create subassemblies or assemblies for electrical or electronic systems.
• Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment.
• Conduct thorough reviews of work orders to ensure accuracy and completeness.
• Train and mentor repair technicians, providing ongoing coaching and development opportunities to enhance technical skills and performance.
• Assisting in enhancing the performance and productivity of a department of employees within the repair operation.
• Order parts and equipment, as necessary.
• Provide the next level of support for escalated technical issues during the work shift.
• Communicate with customers to provide updates on repair status and address any concerns or issues.
• Ensure compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors.
• All other duties assigned, based on the business the warehouse supports.

Required Skills and Experience

• Electronics certification.
• Experience in circuit board soldering required.
• Previous technical management/leadership experience.
• Detail-oriented and organized, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Strong leadership and interpersonal skills.
• Effective communication skills, both verbal and written, with the ability to communicate technical information clearly and concisely.
• Capable problem-solving skills and decision‑making capabilities, demonstrating a strategic approach with a focus on achieving results and fostering continuous improvement.
• Capacity to engage with customers in a professional manner.
• Strong computer skills, including proficiency in Microsoft Office.
• Knowledge of ISO 9000 Quality Systems.

Preferred Skills and Experience

• Previous experience working in a high-volume distribution, manufacturing, technical service (i.e. testing and repair) or forward logistics operation a plus.
• Experience working with UKG and Kronos.
• Experience in supervising temporary staff.
• General knowledge of OSHA Standards.

Educational Requirements

• Associate degree preferred or equivalent work experience

Physical Demands and Working Conditions

• Warehouse environment

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account

Work Authorization

• United States (Required)
• Must be 18 years of age

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This position does not qualify for visa sponsorship.

As part of our hiring process, we may use automated decision tools to assist in evaluating candidate qualifications, skills, and experience against job requirements. These tools are designed to support—not replace—human judgment. Final hiring decisions are made by our hiring team. We are committed to equal employment opportunity and regularly review our hiring processes, including automated tools, to support fairness and reduce the risk of unintended bias. You may request an alternative evaluation method or accommodation by contacting [e-mail] .

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.