Repair Specialist

belron; Hartford (VT); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

401(k) with company match

Medical coverage

Paid time off

Tuition reimbursement

Paid training

Job summary

Safelite in Hartford, VT seeks a Safelite Repair Specialist I to repair vehicle glass and deliver exceptional customer service. You will learn the Safelite Way of Fitting under experienced guidance, handle work orders, and communicate with customers using our MRM technology.

The role requires safety, maintenance of tools, and flexibility in start times to meet customer needs. Benefits include a competitive weekly base pay, tuition reimbursement, and paid training.

Qualifications

• Must be able to repair vehicle glass and chips using Safelite methods.
• Strong customer service and communication skills.
• Ability to operate Safelite MRMs technology and document work orders.

Responsibilities

• Learn to repair vehicle glass in classroom and hands-on settings.
• Repair chips, cracks, and other auto glass issues on customer vehicles.
• Manage work orders and customer communication via Safelite MRM technology.
• Maintain cleanliness and safety in the vehicle and shop.

Skills

Customer service

Problem solving

English literacy

Safety awareness

Education

High School Diploma or GED

Valid driver’s license

Safelite SafeTech certification

Job description

A Brief Overview

As a certified Safelite Repair Specialist I, you will utilize our industry‑leading technology to complete vehicle glass repairs. You will champion the Safelite Spirit with your can‑do attitude, caring heart, and service mindset while striving to bring unexpected happiness to your customers by completing jobs with only the highest quality standard in mind.

What you will do

• Learn to repair vehicle glass (in the classroom and hands on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders.
• Repair chips, cracks and other auto glass related issues on customer vehicles.
• Manage work orders, customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology. Promote and sell Safelite promotional items to customers.
• Clean customer vehicle during wait/idle time during the repair process as well as perform additional housekeeping tasks in company vehicle and shop.
• Safely operate company and customer vehicles, company‑issued tools and chemicals utilized throughout the workday.
• Performs other duties as assigned
• Complies with all policies and standards

What You'll Get

• Competitive weekly base pay starting at $15.75/hour up to $19.75/hour
• A benefits package valued at more than $10k. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

Education Qualifications

• High School Diploma GED/Equivalent Preferred
• Valid state‑issued driver's license and any other licenses (as required by federal, state and local laws) to operate a company vehicle. Required
• On‑the‑job training/completion of Safelite SafeTech certification. Required

Experience Qualifications

• Must be 18 years of age or older.

Skills and Abilities

• Lifting and carrying up to 25 lbs. for short periods, assist an associate with lifting windshields weighing 26 lbs. to 50 lbs.
• Ability to stand for extended periods, work in tight spaces, bend and twist body
• Ability to use a variety of hand tools and power tools safely and effectively
• Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via camera / video surveillance
• Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations
• Ability to safely work outside (in a variety of weather conditions and extreme temperatures) for extended periods
• Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the "Safelite Way of Fitting"
• Ability to work scheduled days, with flexibility on start and end times to accommodate customer's needs
• Problem‑solving and ability to trouble‑shoot issues, independently and collaboratively
• Ability to read, write and interpret the English language and technical directions
• Ability to communicate orally (via phone) and written (via computer or other electronic means)
• Ability to maintain a professional appearance, adhering to Company uniform and PPE policies
• Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures)

This position involves driving duties that will be monitored through the use of cameras, GPS, and other tracking technologies to ensure safety and compliance.

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