Auto Glass Repair Specialist

Safelite; Saint George (UT); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Tuition reimbursement

Paid training

Benefits

Job summary

Safelite repairs specialist role offering hands-on glass repair experience and customer service excellence. Training is provided and you’ll use Safelite technology to manage work orders, communicate with customers, and maintain high quality standards.

The position includes entry-level pay with opportunities for tuition reimbursement and benefits; candidates must be able to lift, stand for long periods, and work flexible hours as needed.

Qualifications

• High School Diploma or GED preferred.
• Valid driver’s license required for company vehicle operation.
• On-the-job Safelite SafeTech training and certification required.

Responsibilities

• Learn vehicle glass repair in classroom and hands-on settings.
• Repair chips, cracks and other auto glass issues on customer vehicles.
• Manage work orders, documentation and customer communication using Safelite MRM technology; promote Safelite products.
• Clean customer vehicle during wait times and perform housekeeping tasks in vehicle and shop.
• Operate company vehicles, tools and chemicals safely as part of daily duties.
• Perform other duties as assigned and adhere to policies and standards.

Skills

Customer service

Safety awareness

Equipment handling

Communication

Physical stamina

Education

High School Diploma GED/Equivalent

Valid driver's license

Safelite SafeTech certification

Tools

Hand tools

Power tools

Safety equipment

Job description

Brief Overview

As a certified Safelite Repair Specialist I, you will utilize our industry‑leading technology to complete vehicle glass repairs. You will champion the Safelite Spirit with your can‑do attitude, caring heart, and service mindset while striving to bring unexpected happiness to your customers by completing jobs with only the highest quality standard in mind.

What You Will Do

• Learn to repair vehicle glass (in the classroom and hands on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders.
• Repair chips, cracks and other auto glass related issues on customer vehicles.
• Manage work orders, customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology. Promote and sell Safelite promotional items to customers.
• Clean customer vehicle during wait/idle time during the repair process as well as perform additional housekeeping tasks in company vehicle and shop.
• Safely operate company and customer vehicles, company‑issued tools and chemicals utilized throughout the workday.
• Perform other duties as assigned.
• Complies with all policies and standards.

What You’ll Get

• Competitive weekly base pay starting at $19.25/hour.
• Earn additional income when customers choose value added products and services.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

Education Qualifications

• High School Diploma GED/Equivalent Preferred
• Valid state‑issued driver’s license and any other licenses (as required by federal, state and local laws) to operate a company vehicle. Required
• On‑the‑job training/completion of Safelite SafeTech certification. Required

Experience Qualifications

• Must be 18 years of age or older.

Skills And Abilities

• Lifting and carrying up to 25 lbs. for short periods, assist an associate with lifting windshields weighing 26 lbs. to 50 lbs.
• Ability to stand for extended periods, work in tight spaces, bend and twist body
• Ability to use a variety of hand tools and power tools safely and effectively
• Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via camera / video surveillance
• Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations
• Ability to safely work outside (in a variety of weather conditions and extreme temperatures) for extended periods
• Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the “Safelite Way of Fitting”
• Ability to work scheduled days, with flexibility on start and end times to accommodate customer’s needs
• Problem‑solving and ability to trouble‑shoot issues, independently and collaboratively
• Ability to read, write and interpret the English language and technical directions
• Ability to communicate orally (via phone) and written (via computer or other electronic means)
• Ability to maintain a professional appearance, adhering to Company uniform and PPE policies
• Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g. time pressure and productivity measures)

Driving duties will be monitored through the use of cameras, GPS, and other tracking technologies to ensure safety and compliance.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Careers http://safelite.com/Careers

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.