Repair Specialist

Safelite; Fond du Lac (WI); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

401(k) with company matching

Medical coverage

Paid time off (PTO)

Tuition reimbursement

Job summary

City Auto Glass, inc. in Fond du Lac is seeking a certified Safelite Repair Specialist I to utilize cutting-edge technology for vehicle glass repairs. Responsibilities include repairing glass, managing customer communications, and maintaining cleanliness in the work environment.

The role requires a valid driver's license, a high school diploma, and on-the-job training. The position offers a competitive base pay starting at $19.75/hour along with comprehensive benefits including a 401(k) plan, medical coverage, and tuition reimbursement.

Qualifications

• Must possess a valid state-issued driver’s license.
• Completion of Safelite SafeTech™ certification is required.
• At least 18 years of age.

Responsibilities

• Repair vehicle glass under technician guidance.
• Handle customer communication and documentation.
• Promote and clean vehicle during repairs.

Skills

Customer service excellence

Ability to lift up to 50 lbs.

Use of hand and power tools

Problem-solving ability

Ability to work in varying weather conditions

Education

High School Diploma GED/Equivalent

Tools

Mobile Resource Management technology

Job description

As a certified Safelite Repair Specialist I, you will utilize our industry-leading technology to complete vehicle glass repairs. You will champion the Safelite Spirit with your can‑do attitude, caring heart, and service mindset while striving to bring unexpected happiness to your customers by completing jobs with only the highest quality standard in mind.

Responsibilities

• Learn to repair vehicle glass (in the classroom and hands on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders.
• Repair chips, cracks and other auto glass related issues on customer vehicles.
• Manage work orders, customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology.
• Promote and sell Safelite promotional items to customers.
• Clean customer vehicle during wait/idle time during the repair process as well as perform additional housekeeping tasks in company vehicle and shop.
• Safely operate company and customer vehicles, company‑issued tools and chemicals utilized throughout the workday.
• Perform other duties as assigned.
• Comply with all policies and standards.

Benefits

• Competitive weekly base pay starting at $19.75/hour.
• A benefits package valued at more than $10k. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

Education Qualifications

• High School Diploma GED/Equivalent Preferred.
• Valid state‑issued driver’s license and any other licenses (as required by federal, state and local laws) to operate a company vehicle. Required.
• On‑the‑job training/completion of Safelite SafeTech™ certification. Required.

Experience Qualifications

• Must be 18 years of age or older.

Skills and Abilities

• Lifting and carrying up to 25 lbs. for short periods, assist an associate with lifting windshields weighing 26 lbs. to 50 lbs.
• Ability to stand for extended periods, work in tight spaces, bend and twist body.
• Ability to use a variety of hand tools and power tools safely and effectively.
• Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via camera / video surveillance.
• Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations.
• Ability to safely work outside (in a variety of weather conditions and extreme temperatures) for extended periods.
• Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the Safelite Way of Fitting.
• Ability to work scheduled days, with flexibility on start and end times to accommodate customers needs.
• Problem‑solving and ability to troubleshoot issues, independently and collaboratively.
• Ability to read, write and interpret the English language and technical directions.
• Ability to communicate orally (via phone) and written (via computer or other electronic means).
• Ability to maintain a professional appearance, adhering to company uniform and PPE policies.
• Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures).

This position involves driving duties that will be monitored through the use of cameras, GPS, and other tracking technologies to ensure safety and compliance.

Equal Employment Opportunity Statement

Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Careers http://safelite.com/Careers

Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but they are illustrated to help determine if accommodations are needed.