Repair Specialist

Safelite; Apex (NC); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

401(k) plan with company matching

Medical coverage plans

Tuition reimbursement up to $5,250 annually

Paid training and tools provided

Work/life balance programs

Job summary

A leading auto glass company is seeking a Repair Specialist to join their team in Apex, NC. This role involves completing vehicle glass repairs and delivering exceptional customer service. You will receive training, utilize advanced technology, and be part of a supportive workplace with a competitive starting pay of $16.50/hour. A valid driver's license and high school diploma or GED are required for this position. Join us to make a difference in the community and enjoy a comprehensive benefits package.

Qualifications

• High School Diploma or GED preferred.
• Must be 18 years of age or older.
• On-the-job training/completion of Safelite SafeTech certification required.

Responsibilities

• Learn to repair vehicle glass both in-class and hands-on.
• Repair chips, cracks, and other auto glass issues.
• Manage work orders and customer documentation.

Skills

Lifting and carrying up to 25 lbs.

Ability to stand for extended periods

Ability to use a variety of hand tools

Excellent customer service skills

Problem-solving abilities

Education

High School Diploma or GED

Valid state-issued driver's license

Tools

Hand tools

Power tools

Job description

Join to apply for the Repair Specialist role at Safelite.

Does this position interest you? You should apply – even if you don’t match every single requirement! We’re known as an auto glass company. That’s the focus of what we do. But beyond the glass, we’re so much more. We’ll help you build a fulfilling career and encourage you to have a life. Let us be the best place you’ll ever work.

A Brief Overview

As a certified Safelite Repair Specialist I, you will utilize our industry-leading technology to complete vehicle glass repairs. You will champion the Safelite Spirit with your can‑do attitude, caring heart, and service mindset while striving to bring unexpected happiness to your customers by completing jobs with only the highest quality standard in mind.

What You Will Do

• Learn to repair vehicle glass (in the classroom and hands‑on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders.
• Repair chips, cracks and other auto glass related issues on customer vehicles.
• Manage work orders, customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology. Promote and sell Safelite promotional items to customers.
• Clean customer vehicle during wait/idle time during the repair process as well as perform additional housekeeping tasks in company vehicle and shop.
• Safely operate company and customer vehicles, company‑issued tools and chemicals utilized throughout the workday.
• Performs other duties as assigned.
• Complies with all policies and standards.

What You’ll Get

• Competitive weekly base pay starting at $16.50/hour.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you’ll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

Education Qualifications

• High School Diploma GED/Equivalent Preferred.
• Valid state‑issued driver’s license and any other licenses (as required by federal, state and local laws) to operate a company vehicle. Required.
• On‑the‑job training/completion of Safelite SafeTech™ certification. Required.

Experience Qualifications

• Must be 18 years of age or older.

Skills And Abilities

• Lifting and carrying up to 25 lbs. for short periods, assist an associate with lifting windshields weighing 26 lbs. to 50 lbs.
• Ability to stand for extended periods, work in tight spaces, bend and twist body.
• Ability to use a variety of hand tools and power tools safely and effectively.
• Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via camera / video surveillance.
• Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations.
• Ability to safely work outside (in a variety of weather conditions and extreme temperatures) for extended periods.
• Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the “Safelite Way of Fitting.”
• Ability to work scheduled days, with flexibility on start and end times to accommodate customer’s needs.
• Problem‑solving and ability to trouble‑shoot issues, independently and collaboratively.
• Ability to read, write and interpret the English language and technical directions.
• Ability to communicate orally (via phone) and written (via computer or other electronic means).
• Ability to maintain a professional appearance, adhering to Company uniform and PPE policies.
• Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures).

This position involves driving duties that will be monitored through the use of cameras, GPS, and other tracking technologies to ensure safety and compliance.

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer.

Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching "Find Open Jobs".

Diversity

Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Careers.