Repair Specialist

STERIS Canada Corporation; Chicago (IL); Remote; Full time

Job summary

Join a forward-thinking company as a Repair Specialist where your expertise in surgical instrument repair will directly impact patient care. This remote role requires oversight of mobile repair services, ensuring high-quality support for customers. You will lead a small team, mentor junior technicians, and handle essential operational tasks. With a commitment to employee growth, the company offers extensive training, competitive pay, and a comprehensive benefits package. If you have a passion for healthcare and a knack for technical services, this opportunity is perfect for you to thrive and advance in your career.

Benefits

Extensive hands-on training

Career progression opportunities

Competitive pay

Overtime opportunity

Annual merit review

Uniforms and tools provided

Paid business travel

Medical and dental insurance

401(k) with company match

Tuition assistance

Qualifications

• 5+ years of relevant experience in surgical instrument repair and maintenance.
• Effective communication skills and proficiency in operational tasks.

Responsibilities

• Lead and mentor a team of Repair Technicians in daily operations.
• Repair stainless surgical instruments and manage customer support tasks.

Skills

Surgical Instrument Repair

Team Collaboration

Verbal Communication

Written Communication

Operational Task Coordination

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Category: Service/Technical Services

Location: Chicago, IL, US, 60616

Workplace Type: Remote

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Repair Specialist - Chicago, IL

• When surgical instruments are sharpened and working properly, surgeons can focus on providing the best care for their patients. STERIS offers a variety of repair solutions to meet the needs of the Customer including onsite mobile repair services, in house repair lab services, or one of five national repair centers.
• In this position, you will oversee the daily work on the mobile repair truck and be the face of STERIS for our Customers.
• This position may require occasional overnight travel.
• This role requires daily travel by driving a company vehicle. If offered this position, STERIS will run a 7 year driving record check, as part of our onboarding process.
• This is a remote based customer facing position. To support and service our customers in this assigned territory candidates must be based out of Illinois.

What You Will Do as a Repair Specialist

• You will assume the role as onsite lead for 1-2 other Repair Technicians by managing workflow and day to day Customer needs.
• You will be responsible for mentoring less experienced Repair Technicians.
• You will repair stainless surgical instrumentation.
• You will perform Customer and account support tasks, including but not limited to, billing, quality assurance and inventory.
• You will partner with Field Service Operations Manager to understand and achieve contract compliance and Customer satisfaction for assigned accounts.
• You will identify and escalate risks and issues within Customer accounts timely and effectively.
• You will collaborate with assigned team and National Asset Management team to ensure current and new account implementation is effective.

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer:

• Extensive hands-on training and development
• Career progression path with STERIS Instrument Management Services and growth opportunities in other parts of STERIS
• Competitive pay
• Overtime opportunity
• Annual merit review and incentive plans
• Uniforms and all necessary tools provided
• Business travel and all related expenses paid
• Medical, vision, prescription, dental and life insurance
• 401(k) with a company match
• Paid time off that accrues from day one and paid holidays
• Tuition assistance
• Opportunities for advancement

The Experience, Skills, and Abilities Needed

• High school diploma or GED required.
• Minimum of 5 years relevant work experience, including a combination of 2 years surgical instrument repair and maintenance experience.
• Demonstrated proficiency with operational tasks, such as coordinating, inspecting and team collaboration.
• Must have effective verbal and written communication skills.
• Must have demonstrated proficiency with Microsoft Office and other related systems and tools.
• Must be able to meet flexible schedules with occasional early/ late hours and occasional overnights.
• Must be able to pass a DOT medical exam.
• Must have a valid driver’s license with an acceptable driving record.
• Must be at least 21 years old to meet the FMCSA age requirement for commercial interstate driving.
• Must maintain required vaccines.

Pay range for this opportunity is $28.00-$39.25. This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.