Repair Shop Coordinator

Advantage Technical; Westminster (MD); On-site; Full time

Job summary

A leading engineering and IT services company seeks a Repair Shop Coordinator to support repair and overhaul activities. The role involves maintaining SAP records, managing customer communications, and conducting data analysis. Ideal candidates will have customer service experience, familiarity with RMA processes, and a degree in Business Administration or a related field.

Qualifications

• Associates Degree preferred, but not required.
• Experience in customer service and SAP preferred.
• Strong communication skills and attention to detail required.

Responsibilities

• Receive customer complaint requests and enter data into SAP.
• Maintain communication with customers regarding repair status.
• Conduct data collection and analysis related to customer complaints.

Skills

RMA's

SAP

Customer Service

Manufacturing

Data Entry

Communication

Service Manager

Education

Associates Degree in Business Admin or related field

Job description

Title: Repair Shop Coordinator

Location: Westminster, MD

Industry: Rail Car Maintenance / Repair shop

Pay/Duration: $26.00 - $28.00 per hour / 6 months plus contract to hire

Key Skills: RMA's, SAP, Customer Service, Manufacturing, Data Entry, Communication, Service Manager

The Repair Shop Coordinator provides support to Repair/Overhaul activities in a timely and cost-effective manner. This position may include customer interface as it directly relates to customer-owned material. Daily duties include SAP CS, RMA maintenance, and contact with various internal departments. Responsibilities include maintaining manual or computerized SAP records and assisting Repair Department personnel as well as the factory floor.

• Receive customer complaint requests and enter applicable data into SAP (RMA creation).
• Maintain consistent communication with internal and external customers, providing status updates on repairs and overhauls.
• Maintain a sales forecast and track monthly sales completion against the plan.
• Ensure high data quality within KBC's SAP system.
• Conduct data collection and analysis related to customer complaints.
• Monitor assigned customer material from entry to closure.
• Support disposition of customer material (Return to Vendor, Repair in house, etc.).
• Prepare reports and cost estimates.
• Work with Material Planner and KBC Service Center to establish repair schedules for in-house repairs and overhauls.
• Provide support and assistance to colleagues and perform any other duties as requested.

Education:

Associates Degree in Business Admin or related field preferred but not required.

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About Advantage Technical

With over 30 years of experience, Advantage Technical is a leading engineering and IT services company providing Staff Augmentation, Direct Placement, Project Resourcing, and Outsourcing from 40 locations across North America. We are a Best of Staffing Diamond Award winner for both Clients and Talent. For more information, visit AdvantageTechnical.com.

Advantage Technical is an equal opportunity employer committed to diversity and inclusion. We provide reasonable accommodations during the application and employment process. We are an E-Verify employer, ensuring compliance with employment laws.