Repair Services Representative

ComSonics, Inc.; Madison (AL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Employee Ownership

Opportunities for career growth

Comprehensive Health Coverage

Wellness Support

Paid Time Off

Job summary

ComSonics, Inc. in Madison, Alabama is seeking a Repair Services Account Representative to provide exceptional customer service and manage repair service requests. This role involves acting as the primary contact for clients throughout the repair process to ensure a positive experience.

The ideal candidate should possess strong communication skills, a customer service orientation, and at least one year of relevant experience. The position offers opportunities for career growth and comprehensive health coverage.

Qualifications

• One year of experience in customer service or sales, preferably in telecommunications.
• Ability to work independently and as part of a team.
• Must possess a valid driver's license and maintain an acceptable driving record.

Responsibilities

• Receive and process customer service requests for repair services.
• Document customer information and repair requests in CRM.
• Package and ship equipment to repair facilities.
• Communicate with customers regarding repair status and inquiries.
• Build and maintain strong customer relationships.

Skills

Customer service orientation

Excellent communication skills

Problem-solving skills

Proficiency in Microsoft Office Suite

Organizational skills

Education

High School Diploma or GED

Associate's degree preferred

Job description

ComSonics is seeking a highly motivated and customer‑oriented Repair Services Account Representative to join our growing team. In this role, you will be responsible for providing exceptional customer service to our clients by effectively managing their repair service requests. You will act as the primary point of contact for customers throughout the entire repair process, ensuring a positive and seamless experience.

Key Responsibilities

• Receive and process customer service requests for repair services.
• Accurately document customer information and repair requests in the company's CRM system.
• Package and ship equipment to repair facilities.
• Communicate effectively with customers regarding repair status, scheduling, and any potential delays.
• Handle customer inquiries and resolve customer complaints professionally and efficiently.
• Build and maintain strong customer relationships through excellent communication and follow‑up.
• Assist with the preparation of service reports and invoices.
• Ensure customer satisfaction and loyalty.
• Assist sales by demonstrating equipment as needed.

Qualifications

• High School Diploma or GED required. Associate's degree preferred.
• One year of experience in customer service or sales, preferably in the telecommunications industry.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong customer service orientation with a focus on customer satisfaction.
• Excellent problem‑solving and conflict resolution skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and time‑management skills.
• Ability to work independently and as part of a team.
• Must possess a valid driver's license and maintain an acceptable driving record.

What We Offer

• Employee Ownership – We are one of the oldest ESOP companies in the U.S. Employees are not just workers; they are shareholders. This creates a sense of pride in the company's success and a stronger connection to the organization. When the company does well, employees can directly benefit through the value of their shares.
• Opportunities for career growth in a dynamic and innovative environment
• Comprehensive Health Coverage
• Wellness Support
• Paid Time Off

ComSonics is an Equal Opportunity Employer. Qualified candidates will be considered without regard to legally protected characteristics.

In accordance with the Americans with Disabilities Act (ADA), if you require a reasonable accommodation to participate in the application or interview process, please contact Human Resources at [phone]. We will be glad to assist you.