Repair Services Representative - SE Territory

ComSonics, Inc.; Atlanta (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Employee Ownership

Opportunities for career growth

Comprehensive Health Coverage

Wellness Support

Paid Time Off

Job summary

ComSonics, Inc. in Atlanta, Georgia is seeking a Repair Services Account Representative who will manage customer service requests and ensure a seamless experience throughout the repair process. The ideal candidate has at least one year of experience in customer service or sales, preferably in telecommunications.

This role offers opportunities for career growth and benefits such as comprehensive health coverage, wellness support, and paid time off, highlighting the company's commitment to employee ownership.

Qualifications

• One year of experience in customer service or sales, preferably in telecommunications.
• Ability to work independently and as part of a team.
• Must possess a valid driver's license.

Responsibilities

• Receive and process customer service requests for repair services.
• Accurately document customer information in the CRM system.
• Communicate effectively with customers regarding repair status.

Skills

Customer service orientation

Communication skills

Problem-solving

Conflict resolution

Organizational skills

Education

High School Diploma or GED

Associate's degree (preferred)

Tools

Microsoft Office Suite

Job description

ComSonics is seeking a highly motivated and customer-oriented Repair Services Account Representative to join our growing team. In this role, you will be responsible for providing exceptional customer service to our clients by effectively managing their repair service requests. You will act as the primary point of contact for customers throughout the entire repair process, ensuring a positive and seamless experience.

Key Responsibilities

• Receive and process customer service requests for repair services.
• Accurately document customer information and repair requests in the company's CRM system.
• Packages and ships equipment to repair facilities.
• Communicate effectively with customers regarding repair status, scheduling, and any potential delays.
• Handle customer inquiries and resolve customer complaints professionally and efficiently.
• Build and maintain strong customer relationships through excellent communication and follow-up.
• Assist with the preparation of service reports and invoices.
• Ensure customer satisfaction and loyalty.
• Assist sales by demonstrating equipment as needed.

Qualifications

• High School Diploma or GED required. Associate's degree preferred.
• One year of experience in customer service or sales, preferably in the telecommunications industry.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong customer service orientation with a focus on customer satisfaction.
• Excellent problem-solving and conflict resolution skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Must possess a valid driver's license and maintain an acceptable driving record.

What We Offer

• Employee Ownership - We are one of the oldest ESOP companies in the U.S.
  • One of the biggest benefits of working at an ESOP company is the sense of ownership. Employees are not just workers; they are shareholders. This creates a sense of pride in the company's success and a stronger connection to the organization. When the company does well, employees can directly benefit through the value of their shares.
• Opportunities for career growth in a dynamic and innovative environment
• Comprehensive Health Coverage
• Wellness Support
• Paid Time Off

ComSonics is an Equal Opportunity Employer. Qualified candidates will be considered without regard to legally protected characteristics.

In accordance with the Americans with Disabilities Act (ADA), if you require a reasonable accommodation to participate in the application or interview process, please contact Human Resources at [phone]. We will be glad to assist you.