Repair Services Associate, Support II

Zebra Technologies Enterprise de México, S. de R.L. de C.V.; Buffalo Grove (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work

Incentive program

Total Rewards

Job summary

Zebra Technologies is seeking an intermediate Service Technician in Buffalo Grove, IL. You will diagnose, repair, and test customer products to restore functionality while maintaining quality standards.

You will document repair findings, manage parts usage, and communicate timelines to customers. The role requires 1+ years of relevant experience and works five days in office. No diploma required. Strong teamwork, safety awareness, and attention to detail are essential.

Qualifications

• No diploma required; basic math and reading/writing skills needed.
• 1+ years of relevant work experience.

Responsibilities

• Perform intermediate-level troubleshooting, repairing, and testing of products to restore functionality while ensuring quality standards are met.
• Inspect and diagnose products for defects or issues and implement appropriate repair solutions.
• Maintain equipment and tools, ensuring they are in proper working condition to support efficient repairs.
• Accurately document repair processes, findings, and parts used, keeping records organized and up-to-date.
• Provide updates on repair progress and timelines and ensure customer products are handled with care to maintain satisfaction.
• Mentor less experienced team members by sharing knowledge and guiding them in proper repair techniques.
• Collaborate with team members to meet repair goals, improve workflows, and create a positive, respectful work environment.
• Contribute to process improvements by identifying opportunities for efficiency, quality enhancement, and standardization of repair procedures.
• Follow safety protocols, report safety concerns or equipment malfunctions promptly, and comply with company policies and regulations.

Skills

Troubleshooting

Repair techniques

Documentation

Mentoring

Teamwork

Education

No diploma required

Tools

Repair tools

Job description

Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:
This role performs intermediate-level tasks associated with servicing customer products, including diagnosing, repairing, and maintaining products, while ensuring customer satisfaction through high-quality service.

Essential Duties and Responsibilities

• Perform intermediate-level troubleshooting, repairing, and testing of products to restore functionality while ensuring quality standards are met
• Inspect and diagnose products for defects or issues and implement appropriate repair solutions
• Maintain equipment and tools, ensuring they are in proper working condition to support efficient repairs
• Accurately document repair processes, findings, and parts used, keeping records organized and up-to-date
• Provide updates on repair progress and timelines and ensure customer products are handled with care to maintain satisfaction
• Mentor less experienced team members by sharing knowledge, guiding them in proper repair techniques, and ensuring adherence to company standards
• Collaborate with team members to meet repair goals, improve workflows, and create a positive, respectful work environment
• Contribute to process improvements by identifying opportunities for efficiency, quality enhancement, and standardization of repair procedures
• Follow safety protocols, report safety concerns or equipment malfunctions promptly, and comply with company policies and regulations

Key Skills and Competencies

• Attention to Detail: Ensure repairs are accurate and meet high-quality standards
• Technical Proficiency: Skilled in using tools, equipment, and software to perform repairs and maintain records effectively
• Problem-Solving: Analyze and resolve issues systematically and efficiently
• Process Improvement: Identify opportunities to improve workflows and contribute to quality and productivity enhancements
• Time Management: Ability to prioritize tasks and meet deadlines efficiently
• Teamwork and Collaboration: Work respectfully and effectively with team members to achieve shared objectives

Minimum Education or Equivalent: No diploma required; Basic math and reading/writing skills are needed

Minimum Work Experience: 1+ years of relevant work experience

Work Environment: 5 days in office

Safety Sensitive Role: Yes

Travel: No travel required

Personal Protective Equipment (PPE): Yes

Must be able to see color: No

Physical Activity

• Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like : Never
• Working from heights such as roofs, ladders, or powered lifts: Never
• Moving self in different positions to accomplish tasks in various environments including awkward or tight and confined spaces: Never
• Remaining in a stationary position, often standing, or sitting for prolonged periods of time: Constantly
• Stooping, kneeling, bending, crouching, reaching, pushing, or pulling: Occasionally
• Moving about to accomplish tasks or moving from one worksite to another: Occasionally
• Adjusting or moving objects up to 40 pounds in all directions: Occasionally
• Communicating with others to exchange information: Frequently
• Repeating motions that may include the wrists, hands, or fingers: Constantly
• Operating machinery or power tools: Occasionally
• Operating motor vehicles, industrial vehicles, or heavy equipment: Never
• Assessing the accuracy, neatness and thoroughness of the work assigned: Constantly

Environmental Conditions

• Exposure to extreme temperatures (high or low): Never
• Outdoor elements such as precipitation and wind: Never
• Noisy environments: Occasionally
• Other hazardous conditions such as vibrations, uneven ground surfaces or dust and fumes: Never
• Small or enclosed spaces: Never
• Adverse environmental conditions expected: Never

Physical Demands

Medium work that includes moving objects up to 50 pounds

Equal Opportunity Employer

Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at [e-mail].

Know Your Rights

https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Conozca sus Derechos

https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [e-mail] .

Incentive Compensation:
In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 3% of base pay, in accordance with the terms of the applicable incentive plan.

Zebra Total Rewards

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

Salary offered will vary depending on your location, job-related skills, knowledge, and experience.

Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.

Benefits

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

AI Technology Statement

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy .