Repair Production Supervisor

Radwell International; Arlington (TX); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

15 PTO days

Paid holidays

Company-paid short-term and long-term 

Company-paid life insurance

401(k) with company matching

Job summary

Radwell International LLC in Arlington, TX is seeking a Repair Production Supervisor to lead a team of technicians in daily repair, testing, and quality validation of industrial electronic and automation equipment. This on-site role requires strong leadership and hands-on repair skills in a fast-paced production environment.

The base salary ranges from $75,000 to $100,000 annually, with eligibility for a year-end bonus based on performance.

Qualifications

• Prior supervisory or team leadership experience.
• Ability to troubleshoot and solder electronic components.
• Experience using hand and power tools.
• Strong technical aptitude and understanding of repair processes.
• Required to provide and maintain personal tools as specified by management.

Responsibilities

• Organize, prioritize, and manage repair orders assigned to the team.
• Supervise and support a team of 3–10 technicians.
• Evaluate warranty returns within 48 hours of receipt.
• Communicate repair delays and production issues to appropriate departments for customer follow-up.
• Ensure processing notes and job status updates remain accurate within internal systems.
• Verify proper utilization of testing equipment, tools, and repair assets.
• Witness testing activities and perform quality control reviews to ensure customer satisfaction.
• Monitor workflow, productivity, and team performance to meet departmental objectives.
• Maintain clean, organized, and safe workspaces throughout the department.
• Utilize Management Reporting System (MRS) tools and reporting effectively.
• Provide technician performance feedback for monthly and annual evaluations.
• Support technician training, development, and continuous improvement initiatives.
• Identify opportunities for process improvements and increased production efficiency.
• Perform other duties, tasks, or work as assigned.

Skills

Supervisory experience

Troubleshooting

Repair tools

Technical aptitude

Leadership skills

Education

High School Diploma or equivalent

Technical school training

Industrial repair knowledge

Job description

Repair Production Supervisor

Radwell International LLC | Production

Full-Time | Monday - Friday 8am-5pm | Salary | On-site

Location: 3401 Avenue E, Arlington, TX 76011

The Repair Production Supervisor is responsible for leading a team of technicians and overseeing the daily repair, testing, and quality validation of industrial electronic and automation equipment. This role ensures workloads are properly assigned, repair operations run efficiently, and all products meet Radwell quality standards before final inspection and shipment.

The ideal candidate combines technical troubleshooting experience with leadership ability and is comfortable working in a fast-paced production environment focused on quality, productivity, and customer satisfaction.

Compensation & Bonus

The recruiting base salary range for this full-time position is $75,000-$100,000 annually.

Within the base pay range, individual compensation is determined by job-related skills, experience, leadership background, and relevant education or training.

This role is eligible for a year-end bonus based on individual, team, and company performance.

Key Responsibilities

• Organize, prioritize, and manage repair orders assigned to the team
• Supervise and support a team of 3–10 technicians
• Evaluate warranty returns within 48 hours of receipt
• Communicate repair delays and production issues to appropriate departments for customer follow-up
• Ensure processing notes and job status updates remain accurate within internal systems
• Verify proper utilization of testing equipment, tools, and repair assets
• Witness testing activities and perform quality control reviews to ensure customer satisfaction
• Monitor workflow, productivity, and team performance to meet departmental objectives
• Maintain clean, organized, and safe workspaces throughout the department
• Utilize Management Reporting System (MRS) tools and reporting effectively
• Provide technician performance feedback for monthly and annual evaluations
• Support technician training, development, and continuous improvement initiatives
• Identify opportunities for process improvements and increased production efficiency
• Perform other duties, tasks, or work as assigned

Metrics

• Performance measured against goals established through monthly reviews
• Team productivity and throughput
• Warranty response and resolution times
• Quality and customer satisfaction metrics

Supervisory Responsibilities

• Technicians (3–10 direct reports)

Qualifications

• Prior supervisory or team leadership experience
• Ability to troubleshoot and solder electronic components
• Experience using hand and power tools
• Strong technical aptitude and understanding of repair processes
• Required to provide and maintain personal tools as specified by management

Knowledge & Skills Required

• Strong computer proficiency
• Ability to multi-task in a fast-paced environment
• Attention to detail
• Strong problem-solving abilities
• Effective communication and leadership skills
• Understanding of repair, testing, and quality assurance procedures
• Ability to coach, mentor, and develop team members

Education & Experience

• High School Diploma or equivalent preferred
• Technical school training or related technical experience preferred
• Technical or industrial product knowledge preferred
• Experience supervising technicians, production employees, or repair personnel preferred

Physical Demands

• Occasional sitting, reaching, working overhead, climbing, balancing, stooping, kneeling, crouching, or crawling
• Frequent walking
• Continuous standing and repetitive hand motion
• Frequent lifting up to 25 pounds and continuous lifting up to 10 pounds

Radwell Benefits

• Medical, dental, and vision coverage starting Day 1 of employment
• 15 PTO days
• Paid company holidays
• Company-paid short-term and long-term disability
• Company-paid life insurance
• 401(k) with company matching

As an exempt leadership position, schedule requirements will be determined by operational needs and the schedule of the team being supervised. Supervisors are expected to provide adequate coverage, maintain attendance standards, and ensure departmental objectives are achieved. Time off is granted in accordance with company policy.

Radwell International LLC is an equal opportunity employer.